About this role:

Wells Fargo is seeking a Securities Operations Representative.

In this role, you will:

Perform various operational tasks on complex securities that require general knowledge of unit functions and systemsSupport securities operationsIdentify ways to improve the overall processPerform moderately complex duties such as processing, researching inquires and reconciling transactionsReview time sensitive documentsReceive direction from supervisor and coordinate situations involving other departmentsCollaborate and consult with peers, colleagues and managers to resolve issues and achieve goalsInteract with internal customersReceive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

2+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions.Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work.High proficiency with Microsoft Program Ability to adapt to a fast paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation.Ability to plan, prioritize and execute a body of work with minimal supervision.Exceptional research, data entry and exception handling skills.Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business.Possess an impeccable reputation for integrity, accuracy, consistency and business acumen.Highly analytical and keen to details   Familiarity with banking documents   Ability and experience to interact with US CustomersAmenable to permanent night shift schedule and 100% onsite reporting in Five Neo Building BGC Taguig City

Job Expectations:

VOICE SUPPORT (Inbound):
Cash Management:

Assist Team Members on Brokerage asset movement requests submitted through Smart Station (Check deposit, check disbursement, wire transfer, wire request status, foreign draft, cashier check, deposit correction, stop payment) by educating them on how to submit the request and directing them to related Infomax story names.Assist Team Members in filling-out the Wire Letter of Authorization (form) based from the instructions given to them by the receiving bank.Verify the status of a Check Disbursement whether cashed, outstanding, or voided (stopped/staled).Locate check deposits that are sent through our Home Office address whether in St. Louis or Glen Allen, and all Incoming Wires sent to our client’s brokerage accounts by reaching out to our escalation team (via Instant Message through Skype).Escalate team members’ concerns to Cash Management Escalation by assigning the Agent Desktop Case to CLA_STL Cash Mgmt Esc to ensure that client needs and expectations are met.

       

Brokerage Cash Services:

View and interpret checking activities through Customer Information View Platform (CIV) to provide information on client’s Brokerage Cash Services balances and related checking activities.Submit the following requests through CIV:

            - Debit Card Replacement whether as Lost/Stolen or   
               Damaged.
            - Travel Notification to avoid debit card transaction declines      
               when client is travelling inside or outside United States.
            - Stop Payment AMA: Single Checks, Check Range, and Pre-    
               authorized debits.

Submit the following requests through Hogan:

              - Pin replacement 
              - Temporary block on debit cards 
              - Hardhold 50 when assigning new DDA.

Submit templates to esccmd@wellsfargoadvisors.com for customer profile/relationship update, debit card level name and or address update per caller’s instructions.Escalate team members’ concerns to Cash Management Escalation by assigning the Agent Desktop Case to AOM_STL Command Esc to ensure that client needs and expectations are met.

VOICE SUPPORT (Outbound):
Brokerage Cash Services:

Call Harland Clarke for Specialty and Overnight Check orders.Call Account Opening and Maintenance to confirm that the required paperwork for additional check signer, and if it has been imaged or booked on file prior submitting Hogan Update (Customer Profile Update).Call Credit Margin to get an approval to process Mark-Ups to bypass the overnight batch processing and update transactions real time.
 

VOICE SUPPORT (Inbound):
         Cash Management:
Assist Team Members on Brokerage asset movement requests submitted through Smart Station (Check deposit, check disbursement, wire transfer, wire request status, foreign draft, cashier check, deposit correction, stop payment) by educating them on how to submit the request and directing them to related Infomax story names.
Assist Team Members in filling-out the Wire Letter of Authorization (form) based from the instructions given to them by the receiving bank.
Verify the status of a Check Disbursement whether cashed, outstanding, or voided (stopped/staled).
Locate check deposits that are sent through our Home Office address whether in St. Louis or Glen Allen, and all Incoming Wires sent to our client’s brokerage accounts by reaching out to our escalation team (via Instant Message through Skype).
Escalate team members’ concerns to Cash Management Escalation by assigning the Agent Desktop Case to CLA_STL Cash Mgmt Esc to ensure that client needs and expectations are met.

        Brokerage Cash Services:
View and interpret checking activities through Customer Information View Platform (CIV) to provide information on client’s Brokerage Cash Services balances and related checking activities.
Submit the following requests through CIV:
            - Debit Card Replacement whether as Lost/Stolen or   
               Damaged.
            - Travel Notification to avoid debit card transaction declines      
               when client is travelling inside or outside United States.
            - Stop Payment AMA: Single Checks, Check Range, and Pre-    
               authorized debits.
Submit the following requests through Hogan:
              - Pin replacement 
              - Temporary block on debit cards 
              - Hardhold 50 when assigning new DDA.
Submit templates to esccmd@wellsfargoadvisors.com for customer profile/relationship update, debit card level name and or address update per caller’s instructions.
Escalate team members’ concerns to Cash Management Escalation by assigning the Agent Desktop Case to AOM_STL Command Esc to ensure that client needs and expectations are met.

VOICE SUPPORT (Outbound):
        Brokerage Cash Services:
Call Harland Clarke for Specialty and Overnight Check orders.
Call Account Opening and Maintenance to confirm that the required paperwork for additional check signer, and if it has been imaged or booked on file prior submitting Hogan Update (Customer Profile Update).
Call Credit Margin to get an approval to process Mark-Ups to bypass the overnight batch processing and update transactions real time.
 

Posting End Date: 

26 Oct 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.