Why We Need Your Talents
If you’re a vigilant, hard worker, with lots of energy and great communication skills, this role is for you! Live! Casino and Hotel Philadelphia is looking for a Security Ambassador to ensure the safety and security of our guests, team members and assets, while providing excellent customer service.
The Live! Security Ambassadors are the eyes and ears of our casino operations. Whether it’s high or low traffic, you will be constantly moving throughout the property, greeting and assisting guests, and being a key source of information. No event takes place on property without security so there will be plenty of opportunities for overtime. There will be opportunities for growth no matter your level of experience, and in a department that promotes within, this role is an excellent building block for your career at Live!
Where You'll Make an Impact
Greet guests with a smile and a warm welcomeCheck ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited itemsBe able to explain the rules, regulations, and code of conduct for the casino and hotelsInteract with the public in a professional manner when providing assistance, giving directions and responding to inquiriesAssist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to managementNotify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimesRespond to medical or fire emergencies, such as sick or injured guests.Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilitiesMonitor guest and team member passage in and out of restaurants and gaming areasControl traffic congestion in the valet and parking areasWrite and investigate first reports of injury when applicableAssist in transporting money, chips, tokens, and markersResponsible for checking for and reporting safety hazardsEnsure the safety and security of all guests and team membersSkills You'll Need to Succeed
Ability to read/write memos and reports.Ability to answer telephones in a professional manner.Ability to multitask.De-escalation skills.Ability to demonstrate empathy to patrons.Good customer service skills.Must have a valid driver's license.Ability to perform duties under frequent time pressure in an interruptive environment Ability to be alert at all times.Dexterity will be required to perform day to day activities and during an emergency.A Few Must Haves
Education: High school diploma or GED equivalent is preferred.Experience: Zero (0) to two (2) years' experience in security with a focus on guest service is preferred.License: Must be able to comply with all state gaming regulations, which may include obtaining a licensePerks We Offer You
Comprehensive health coverage for full-time and part-time Team Members and their eligible dependentsGenerous retirement savings options are available. Free uniformsFree parkingDiscounted mealsService and Attendance bonusesTuition reimbursementDiscounts on hotels, theme parks, travel, and more!Physical Requirements
Ability to stand and walk for extended periods of time.Ability to ascend and descend stairs.Ability to work in extreme temperatures (both hot and cold).Ability to lift up to 50 lbs.Life at Live!
24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.