We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

As part of the Security Team, you will join a global Security Operations team, and contribute to UserTesting’s Corporate Security Framework from a technical and compliance perspective. 

Assist customers in understanding and evaluating UserTesting's security profile, both in writing and on calls. Triage security alerts from security monitoring tools (AV, DLP, SOCaaS).  Respond to security incidents and help keep track of post-incident tasks. Participate in internal audits and support external audits. Carry out third-party risk management assessments and risk reviews of external vendors.  Identify and communicate current and emerging security threats. Identify security gaps in existing and proposed technologies and recommend changes or enhancements. Contribute to the design and implementation of enterprise-class security systems. Demonstrates UserTesting’s values through work product and within day to day team interactions

What we're looking for

Competence and experience in 1-2 of the following areas: Incident Response, Third Party Risk Management, Compliance, Vulnerability Management, Data Loss Prevention (DLP), Auditing, Privacy Operations, Identity Access Management, Customer Support Candidates living in Ontario is strongly preferred 

Desirable but not required: 

Experience with Security frameworks such as NIST CSF, ISO 27001, SOC2 Experience developing and maintaining policies, procedures, standards and guidelines Previous experience working with risk assessment methodologies Experience ensuring applications are secure throughout the software development lifecycle

Perks/Benefits

Basic Life insurance Mental Wellness Employee Assistance Program Extended healthcare, dental & vision care, and life & disability coverage RRSP Matching Flexible Time off (Full time employees) Remote Equipment Expense Reimbursement Professional Development Stipend Monthly wellness and telecommunications reimbursements Paid quarterly volunteering days and charity donation matching via our UT Cares Volunteers and Charitable Giving Committee Employee Referral Programme  Recognition of Service  Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here! 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com. If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.