The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.
Job Description
About the Role
The New York Times Corporate Security Department is looking for a dedicated and professional Security Concierge to provide exceptional service and ensure a secure, welcoming environment for visitors to our headquarters. If you excel in customer service and enjoy maintaining high standards of security, this role is an opportunity to work with us, in one of the world’s leading media organizations. With strong attention to detail, and an ability to remain calm and professional in a fast paced environment, you'll work at The New York Times headquarters and report directly to the Security Site Assistant Manager.
Responsibilities:
Verify the identity of visitors using the visitor management system (VMS) by:
- Examine IDs to confirm these against the pre-registration list.
- Printing and issuing visitor badges.
- Manually enter visitor details into the VMS.
- Provide clear directions and assistance to visitors, ensuring they reach their destination within the building.
Support New York Times staff during events, including managing visitor check-ins for the NYT Conference Center and other venues.
Answer and direct calls received at the lobby desk.
Collaborate with security staff on related tasks and provide additional assistance.
Contribute to the safety and efficiency of lobby operations by maintaining and following established professional procedures.
Demonstrates support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
Basic Qualifications:
3+ years customer service experience.
3+ years of experience with visitor management systems and other digital tools.
Preferred Qualifications:
Previous experience in a similar role at a corporate or hospitality setting.
Familiarity with security operations or protocols.
This position is represented by NewsGuild of New York.
The annual base pay range for this role is between $67,626.00 and $67,626.00.
#LI-Onsite
The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.
The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email reasonable.accommodations@nytimes.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.
The Company will further consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.
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