Located in the heart of Anderson, South Carolina, AnMed is a dynamic, not-for-profit health system dedicated to delivering exceptional care with compassion, innovation, and integrity. At AnMed, our mission is simple yet powerful: To provide exceptional and compassionate care to all we serve. AnMed has been named one of the Best Employers in South Carolina by Forbes, reflecting our commitment to a supportive, inclusive, and purpose-driven workplace. Whether you're just starting your career or looking to grow in a new direction, you'll find opportunities to thrive, lead, and make a meaningful impact here. SUMMARY OF POSITION PURPOSE A Security dispatcher, also known as an emergency dispatcher, receives emergency and non-emergency calls from staff, patients and/or visitors quickly assesses the situation, determines the appropriate response based on location and emergency type, and relays critical information to the relevant Security Officer(s), all while maintaining composure in high-stress situations. SPECIFIC DUTIES AND RESPONSIBILITIES + Answering emergency calls: Receiving incoming calls from various sources like phone, or alarm systems or other communications technologies. + Gathering information: Asking clarifying questions to determine the nature of the emergency, location and any critical details. + Dispatching Security Officer(s): Sending the appropriate emergency response Security Officers to the scene based on the situation. + Maintaining logs: Accurately recording call details and dispatch information on a computer-aided dispatch system and/or Security Logbook. + Monitoring radio traffic: Staying updated on the status of dispatched Security Officer(s) and coordinating responses, with additional Security Officer(s). + Monitoring Video Surveillance System: Maintain visual awareness of video surveillance system for identified critical locations throughout multiple campuses. + Monitoring Alarm System: Maintain acute awareness of AnMed’s infant abduction system and panic alarms throughout multiple campuses. IV. EDUCATION/QUALIFICATIONS + High school graduate + Excellent communication skills: Ability to communicate with callers clearly and calmly in stressful situations. + Decision-making ability: Quickly assess emergency situations and make appropriate dispatch decisions under pressure. + Multitasking: Handle multiple calls and situations simultaneously while maintaining focus. + Geographical knowledge: Familiarity with multiple campuses, and locations within each campus. + Technical proficiency: Efficiently operate dispatch systems, video surveillance system, access control system and radio equipment + Calm demeanor: Remain composed and professional even when dealing with distressed or agitated callers. + Empathy and compassion: Understand the seriousness of emergency situations and provide emotional support when needed. + Attention to detail: Accurately record all relevant information to ensure proper response. + Ability to work under pressure: Perform effectively in fast-paced and high-stress environments. Benefits* · Medical Insurance & Wellness Offerings · Compensation, Retirement & Financial Planning · Free Financial Counseling · Work-Life Balance & Paid Time Off (PTO) · Professional Development · For more information, please visit: anmed.org/careers/benefits *Varied benefits packages are available to positions with a 0.6 FTE or higher