Contract Type: Full Time; Permanent
Location: Noida (work from office role)

JOB OVERVIEW
The primary purpose of this role comprises of working in a team to support, manage and administer Study Group’s IT infrastructure and cyber security landscape. This purpose will require the role to assist in providing maximum possible up-time for all infrastructure, robust cyber security systems and practices, and ensuring that all users have the necessary access to their required systems. In addition to this is the need for consistent end-user support, administration and maintenance of IT infrastructure across Study Group’s technology stack.

ABOUT THE ROLE
Cyber Security

Assist in developing and implementing IT security policies, procedures and standardsAssist in ensuring compliance with relevant security regulations and standardsConduct regular security assessments, penetration testing and audits to identify vulnerabilities and risksIT Infrastructure Work with the global infrastructure team as well as the wider IT Operations team in the local region to assist, guide, or lead campus-based IT administration, support, upgrades, and projectsEnsure all core back-office systems and infrastructure under their care are working effectively and efficiently, conforming to global standards and security policiesTo plan, management and implement a range of IT infrastructure rollouts, upgrades, and projects across the local regionProvide innovation and leading-edge technology recommendations and solutions to the businessOn-going maintenance of local infrastructure including integration of new components, patch management and post-maintenance verificationUser SupportTo provide end-user support for Study Group IT Infrastructure as requiredAct as a 3rd line support service for the IT Operations team, providing guidance and assistance to the team on support and administration matters, or resolving complex escalations where requiredRevolves around the use of a Services Desk system to respond to and assist staff members with issues and service requests, ranging from desktop support to account and systems administrationResponsibility for oversight of disaster recovery, business continuity, redundancy and maintenance solutions related to the local region’s infrastructureAssist with on-time payment of IT related invoices by assisting with submission of coded invoices to finance or IT management in a timely manner as requiredABOUT YOUAt least diploma level IT qualified or equivalent work experienceProven experience in a cyber security related role is requiredProven experience in an infrastructure related role is requiredVMware knowledge essentialKnowledge of Microsoft Windows Server operating systems, Microsoft 365 services including Exchange Online, Teams, SharePoint Online, Defender. Knowledge of Group Policy, Active Directory, Antivirus/security solutions, and Backup processesStrong networking skills, Ubiquiti networking, Cisco Meraki/Dell S Series preferredKnowledge of Cisco Umbrella desirableKnowledge and experience working with different SAN/storage technologiesExcellent communication skills – both verbal and writtenChampion customer service and be capable of influencing cultural change, at both staff and management level in complex environments Highly customer focused, with an understanding of modern service delivery techniques (ITIL knowledge would be an advantage)Ability to multi-task, prioritise work, manage multiple parallel project stages and meet deadlinesDocumentation skills and the ability to educate and train others.Experience in team management would be desirable.Experience supporting hardware, servers, desktops and laptops, preferably DellProvide Technology leadership and direction Balance Infrastructure optimisation objectives

ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.