Edmonton, AB, Canada
14 days ago
Security Guard - Customer Service Representative

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

SUMMARY

Reporting to the Facility Manager, the Security Guard is responsible for attending to the reception desk.


KEY DUTIES & RESPONSIBILITIES

Security
 

Responsible for first line protection of personnel and ALBERTA INFRASTRUCTURE property. Responsible for first line prevention of injury and damage on ALBERTA INFRASTRUCTURE property. Provides protection and security for life and property on ALBERTA INFRASTRUCTURE premises by conducting physical checks while on regular patrol of premise. Enforces all regulations, policies and by-laws for safe, secure operation of the property by: maintaining an effective key or access control system, monitoring adherence to "no smoking" and "no parking" requirements, operating closed circuit TV systems and testing alarm and sprinkler systems, being aware of special events requiring extra diligence.

Tenant and Building Visitor Support

Liaises with tenants, customers, general public, contractors, police, fire and ambulance services to prevent or reduce hazards to property and personnel. Detects and reports anomalies to systems, policies, practices and procedures that could constitute threats or hazards to ALBERTA INFRASTRUCTURE property or the health and safety of personnel. Aids and assists people in need by giving directions, finding lost persons, rendering First Air or CPR or as requested in support of police, fire or ambulance services. While situated at Security Desk meet visitors and issue Security Passes. Direct delivery personnel as required.

Documentation

Writes accurate, clear and concise reports and suggests/recommends improvements to ALBERTA INFRASTRUCTURE policies and procedures pertaining to job duties. Assists in development and annual review of Security Standing Orders

KNOWLEDGE & SKILLS

Working knowledge of federal, provincial and municipal legislation and regulations. Very observant and perceptive. Knowledge of, and skills in, crowd control in emergency situations and at special events. Ability to use and inspect safety, fire and security systems on ALBERTA INFRASTRUCTURE property. Good written and verbal communication skills. Conflict resolution skills. Good judgment. Tact and diplomacy.


Licenses and/or Professional Accreditation

N/A

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. 

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