**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** Security incidents will be handled in an end-to-end coverage. This role will be in a 24x7x365 schema. This will let to have an effective incident handling function, avoiding incidents to be delayed in their solution. · Receive tickets from the automated integration between ticketing systems and manual incidents open by CEMEX Security Organization, IT Heads, third party stakeholders. · Open security related tickets upon Cemex requirements in the ISM tool and in the VSOC portal. · Track progress of open tickets. · Provide escalation and exception handling for problems, consistent with IBM established procedures on Supplement E Exhibit 3 "Service Levels". Upon resolution of the problem request, close the ticket. **Required technical and professional expertise** · Bachelor’s degree in IT System, Telecom Engineer. · Incident management process practitioner. · English: Fluent. · ITIL Foundations knowledge. · Information Security Skills. · COBIT knowledge at an introductory level. · Basic knowledge in security incident handling processes and procedures. · Knowledge in the usage of Microsoft Office Tools. · Knowledge in security infrastructure from the operations perspective. · Demonstrated interpersonal and verbal communication skills. · Demonstrated written communication skills. · Ability to handle multiple tasks. · Sense of urgency. · Objection handling skills. · Demonstrated problem solving skill. · Highly focused in client needs. · Demonstrated capability to analyze problems. · MITRE AT&CK Framework proficiency. · Demonstrated negotiation skills.