• Conducts fraud / theft / misconduct / policy violations / security related / workplace violence investigations, record analysis, interviewing and report writing, while providing guidance and working in conjunction with business partners to include human resources, operations, client solutions, quality assurance, and legal • Manage and prioritize a large and varied case load effectively and efficiently. • Enters, submits, and documents Alorica Security related incidents into internal case management system. • Leads and participates in employee witness and suspect interviews in relation to internal investigations. • Document and report all investigative activities within an electronic case management system. • Partners / collaborates with cross-functional stakeholders in each phase of the investigation process, as appropriate. • Provide advice, guidance, subject matter expertise, and appropriate solutions for theft/ fraud / misconduct risks / policy violations and other global security related investigations. • Reviews, analyzes, and summarizes internal reports related to the investigation to corroborate findings, as needed • Facilitates Alorica Security investigations and security incident reporting training to internal business partners, as needed • Knowledge of company policies (i.e., Clean Desk policy, Social Media policy, Alorica Security and other policies) and promote compliance, safety and integrity to employees. • Perform other duties as assigned by management.