Job Functions:

•              Conduct Alorica Security internal investigations; interview employees to further investigation findings, document results and present to internal and external partners – 80%

•              Alorica Security Support – 20%

 

Key Job Responsibilities:

•              Conducts fraud / theft / misconduct / policy violations / security related / workplace violence investigations, record analysis, interviewing and report writing, while providing guidance and working in conjunction with business partners to include human resources, operations, client solutions, quality assurance, and legal

•              Manage and prioritize a large and varied case load effectively and efficiently.

•              Enters, submits, and documents Alorica Security related incidents into internal case management system.

•              Leads and participates in employee witness and suspect interviews in relation to internal investigations.

•              Document and report all investigative activities within an electronic case management system.

•              Partners / collaborates with cross-functional stakeholders in each phase of the investigation process, as appropriate. 

•              Provide advice, guidance, subject matter expertise, and appropriate solutions for theft/ fraud / misconduct risks / policy violations and other global security related investigations. 

•              Reviews, analyzes, and summarizes internal reports related to the investigation to corroborate findings, as needed

•              Facilitates Alorica Security investigations and security incident reporting training to internal business partners, as needed

•              Knowledge of company policies (i.e., Clean Desk policy, Social Media policy, Alorica Security and other policies) and promote compliance, safety and integrity to employees.

•              Perform other duties as assigned by management.

EDUCATION: 

Bachelor's Degree or equivalent in relevant work experience – Required

 

EXPERIENCE: 

2 – 3 yrs