POSITION SUMMARY: Perform a variety of security and safety related functions while involved in the safeguarding of employees, patients, visitors, physicians, and property. EDUCATION/CERTIFICATION: + Must be a high school graduate as evidenced by a diploma or GED equivalency certificate. + Must possess and maintain a valid driver’s license, maintain a driving record free of any violations and pass a safe driving educational program upon hire and annually thereafter in order to participate in the Fleet Vehicle Program as outlined in the Eastern Connecticut Health Network’s Environment of Care Safety Policies and Procedures #110. + Must possess a current Connecticut Security Officer Identification Card or obtain it within six (6) months of hire. + Must obtain CPI conflict resolution training within six (6) months of hire. EXPERIENCE: + A minimum of two (2) years of previous security or security-related experience, such as law enforcement, or military service is required. COMPETENCIES: + Must be able to proficiently read, speak, and write in English in order to effectively communicate on a daily basis with staff, patients, and visitors. + Must be in good physical condition to quickly move up and down stairs, run to respond to urgent situations, stand for long periods, and walk long rounds. + Must be capable of taking swift and efficient action, forcibly detaining, restraining, and/or extracting persons from the premises when responding to emergency codes or other urgent situations. + Must be alert and have excellent observation skills. + Must have good communication and analytical skills and the ability to exercise independent judgement in emergency situations. + Must possess a working knowledge of applicable state laws, especially those dealing with use of force and detention powers. + Must have a thorough knowledge of the floor plan of the hospital including all the normal and emergency entry and exit points. + Must have knowledge about Hospital and departmental policies and procedures and able to perform and enforce said policies and procedures. ESSENTIAL DUTIES and RESPONSIBILITIES: Disclaimer: Job descriptions are not intended, nor should they be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job. They are intended to be accurate reflections of the principal duties and responsibilities of this position. These responsibilities and competencies listed below may change from time to time. First Responder: + Acts as first responder, immediately responding to all emergency codes and uses established procedure once on-scene. Follows proper CPI and de-escalation training and follows clinical direction when detaining or restraining a patient or unruly visitor. + Ensures emergency teams have unobstructed routes to areas they need to access and works with local EMS services (Fire, Police, Ambulance), when needed. + Acts as a liaison between the hospital and law enforcement agency. + Places miscreants under citizen’s arrest until they can be handed over to law enforcement officials. Patrolling/Routine Monitoring: + Safeguards against vandalism, theft, fire and injury to employees, patients, and visitors. + Patrols external and internal areas of the hospital, parking areas, and grounds and assists in monitoring the safety of entrances and exits. Documents time of rounds at assigned stations using a data recording system. + Maintains a security presence throughout the hospital, utilizing CCTV, access control equipment, and physical patrols to monitor egress and ingress of personnel and to identify and restrict the access of unauthorized persons. + Identifies and responds to suspicious activity. + Provides guidance and assistance to patients and visitors after normal hospital working hours. Provides verbal direction to departments and persons, and if possible, provides a personal escort when needed. Preventative Maintenance + Conducts regular testing of alarms, including but not limited to, Fire Alarm drills in accordance with Joint Commission recommended standards. Monitors employee response and actions during fire drills. Documents problem areas and provides a report, including recommendations, to the Safety Committee. + Responds to all alarm activations and investigates cause. + Inspects Hospital for fire or environmental hazards, ensuring that the security arrangements in the hospital like computers, alarm systems and close circuit cameras are functioning properly. Theft Prevention: + Responsible for the collection of all lost and found items and produces the proper documentation and location of owner when possible. + Upon request, collects patient valuables and secure them in the property room safe until called for. + Investigates reports of theft or vandalism and documents a description of the event and the facts in an incident report. Forwards the report to the Security Sergeant or Lead. Upon request, or when the situation warrants, summons the local police to investigate. Additional Duties: + Responds to calls for morgue duty and applies proper lifting techniques. (i.e., transport deceased patients to the morgue and responsible for proper release of the body). + Enforces all parking regulations and traffic control. Assists with valet parking services. Issues warning tickets to employees parked in unauthorized areas. Escorts or drives motor vehicles to transport individuals to specified locations. + Operates badge making equipment, CCTV, Access Consoles, and two-way radios. + Documents reports of daily activities, investigations, and irregularities. + Assists Engineering in responding to facility needs when Engineering is not on duty. Contacts Engineering designee on call, if needed. + Performs other duties as requested by supervisors.