Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Come be a part of something bigger! Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few • Many more, please inquire for more details Join the Margaritaville Lake Resort, Lake Conroe | Houston and love where you work! It's the first Margaritaville in Texas and we welcome you to the one and only lake resort on Lake Conroe in Montgomery, Texas. Overview We are looking for a highly engaging, safety and customer focused individual to join our team as a Security Officer. The successful candidate for this role is engaging, highly detailed, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Security Officer is responsible for the safety and security of guests and employees and the property. This includes supporting other department activities to help ensure the highest levels of guest and employee service. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property. Your Role: Carry out the safety policies and procedures of the property and Pyramid Global Hospitality, while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service. Patrols lobbies, corridors, guest rooms, and other hotel areas, confers with management, interviews guests and employees. Patrols hotel areas to detect/report and/or control fires, unsafe conditions, and missing or inoperative safety equipment. Responds to alarm notifications. Assists management and law enforcement officers in emergency situations. Conducts daily key inventories and reports and variances Controls all situations in a calm, professional, and hospitable manner. Follows lost and found procedures. Follow safety procedures to ensure a safe working environment for guests and associates. Perform identification checks to ensure TABC rules and regulations are being adhered to. Promote and preserve the peace on premises to assure a comfortable and non-threatening environment for guests and employees. Aid, or seek aid for, individuals who are in danger of physical harm, or in need of medical attention. Help assure compliance with liquor laws. Aid in other job classification as determined necessary by immediate superior. Intervening in arguments between customers to de-escalate any disturbances. Reporting intoxicated customers to upper management. Filling out minor and major incident reports as well as completing daily logs. Moving tables, chairs, and other large or heavy furniture items. Be a visible deterrent to issues. Identify suspicious behavior. Qualifications At least 18 years old TABC and Food Handler or ability to acquire within 30 days of hire date. Texas DPS, Level II/III security certification a plus! Minimum of 2 years in industry services or prior military experience Open availability including all evenings, weekends, nights. Excellent verbal and written communication skill Someone with First Aid/CPR certification, prefer instructor rating Someone with at least one year customer service experience preferred The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.