Premier Shopping Centre in the heart of Cardiff City Centre is looking for exceptional customer focused Security Personnel to join our vibrant team.

Must Hold SIA manned Guarding/door Supervisor, CCTV would be preferred also. 

42 Hours Per week Min

4 on 4 Off Shift Pattern Min

Site will require you to be able to be available to work all of the following shifts:

0700-1900

1900-0700

Job Description

Main Duties of the Security/Customer Support Officer:

The Security/Customer Support Officer will provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service. To proactively deter and prevent anti-social behaviour, theft and criminal activity The Security/Customer Support Officer will liaise with local Police and store management teams at regular intervals to maintain a healthy working relationship between the Center, the local police and local crime partnerships. Complete reports by recording observations, information, occurrences and surveillance activities and provide Be vigilant and report suspicious behaviour/activity at all times Utilizing conflict resolution in order to diffuse difficult situations that may arise within the workplace. Ensure effective communication to officers and colleagues that create an integrated and coordinated approach to crime prevention and detection. To ensure that all LS and Mitie policies are followed while on duty e.g. No smoking, use of mobile phones etc. To unlock and lock the exterior mall doors and shutter to coincide with the centers opening and closing times To regularly patrol the entire center remembering to check fire exits are kept clear, doors are operational etc. To prevent accidents by the early detection and elimination of risk elements To respond to any requests for first aid assistance To act as the initial response to any fire alarm activation and if required participate in the further evacuation of the center To act as the initial response to any bomb threats and if required participate in the further evacuation of the center To act as the initial response to any lost or found children etc To observe, monitor and report any acts of criminal damage, vandalism, unauthorized activity etc and take the necessary appropriate action To assist shop staff dealing with difficult customers/visitors To act as a visible deterrent to shoplifters, vandals etc and provide reassurance to shop staff and customers To report any faults or defects to the control room or other relevant departments in a timely manner To respond to staff and public inquiries with a high level of customer service To escort staff and visitors when required To complete any accident or incident reports as and when required To perform any other reasonable task as may be required by Center Management, consistent with the provision of a high standard security service. e.g. immediate onsite response to any emergency as deemed appropriate

Person Specification of the Security/Customer Support Officer:

Licensed to SIA Security Officer level CCTV SIA License Strong customer service, client focused attitude with the ability to build good working relationships To work singly and as part of a team resilient and tenacious with a “can do” approach Excellent at problem solving and have an ability to be resourceful To defuse potentially violent situations To recognize nonverbal cues that indicate both frustration and anger To identify triggers which may lead to conflict To be self-assertive without being aggressive

Flexibility is key to the role to meet the demands of a very busy business.

On site training provided to a high standard

Benefits:

On-site parking

Job Types: Full-time, Permanent

Salary: £12.54 per hour