The Security Dual Rate Supervisor will act in a role of Security Officer or Security Supervisor 

depending on staffing needs within the department pertaining to both job descriptions. This position is 

generally at least 2 days per week in a supervisory role, and 3 days per week in a Security Officer role.

 

Security Officer Functions:

Provides friendly service to every customer. Works closely with other departments to achieve property and department goals. Protects company assets by adhering to Illinois gaming regulations. Verifies jackpot payouts. Observes money and chip transfers throughout the property. Oversees admissions to the gaming area, and ensures every guest is over 21 years of age. Patrols the property and observes/reports security related issues. Performs security related duties as outlined in the Harrah’s Joliet Casino Internal Control Standards. Provides Security Dispatch duties when required.

 

Security Supervisor Functions:

Assists Shift Manager in accomplishing departmental goals and objectives. Coordinates all Security activity on an assigned shift. Monitors incident reports ensuring accuracy and efficiency.  Initiates investigatory process when appropriate. Appears in Court as needed. Prepares work schedules and special details pertaining to shift. Personally responsible for all compliance matters pertaining to Security. Trains and coordinates staff to ensure compliance on all related policies. Performs duties as assigned. Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same. Adheres to all department/company policies and procedures.

Requirements:

High school diploma required; college degree preferred. Previous supervisory experience preferred. A minimum 18 months of Security experience preferred. Investigative experience preferred. Previous basic computer skills including Word and Excel. Above average verbal and written communication skills required. Must have strong supervisory and guest service skills. Flexibility to work all shifts to include overnights, Holidays and weekends. Must have a valid driver’s license. Ability to work in a smoke filled, noisy and crowded environment.

Job Demands:

Lifts up to a maximum of 20 lbs. and may occasionally lift up to 150 lbs.  Must be able to carry objects weighing up to 20 lbs.  Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Position requires 40% standing, 20% sitting, 40% walking.  Requires some bending, pushing, kneeling, stooping, and reaching overhead.  Requires frequent climbing. Must be able to respond to touch, speech, smell, aural and visual cues.  Must be able to work in a fast-paced environment involving constant public contact.