JOB SUMMARY

The main goal of the Security Operation Specialist I position is to maintain situational awareness, gather information from internal and external sources, coordinate incidents with security leaders and intelligence analysts, and disseminate information for priority matters. This job will interact with customers, law enforcement, external parties, and employees at all levels of the organization.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experienceInitiate incident management for incidents under the authority of Corporate SecurityReceive information on multiple platforms, assess situation to ensure pertinent requirements are gathered and make informed decisions quickly to initiate appropriate actions during stressful situationsCCommunicate with security leaders to coordinate the initiation of incidents in case management systemDocument information and actions taken in case management systemSupport security personnel by providing additional information through research of internal and external systemsPrepare and disseminate security products at the request of security leadersMaintain situational awareness of ongoing incidents and events by monitoring internal systems and external open source systemsProvide direct and indirect support to security personnel as needed throughout the duration of the eventMonitor access control systems and surveillance cameras and investigate alarms and incidentsMonitor external open source platforms for physical security threats to Charter assets and initiate incident management when appropriateSupport all Charter business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the PSOC, whether security related or notConduct special projects and assignments in support of the PSOC and Corporate Physical Security operationsPerform other duties as requested

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishSelf-starter and motived to address all issues and incidentsAbility to manage multiple priorities simultaneously, working efficiently and effectively under tight deadlines and in a stressful environmentEffective research and analytical skillsEffective information management skillsAbility to assess issues and solve problemsAbility to work independently and as part of a teamEffective documentation and written communication skills with the ability to prepare executive level situational reportsEffective oral communication skills with the ability to present incident details in a clear and concise manner to regional security leaders and executive level managementEffective computer proficiency in Microsoft office applications, GIS systems, and other open source search engines and applicationsKnowledgeable on computer hardware and software applicationsDetail oriented, able to multi-task in stressful situations

Required Education

Associate’s degree or equivalent experience

Required Related Work Experience and Number of Years

Equivalent military / law enforcement /security operation center work experience - 3+

Preferred Skills/Abilities and Knowledge

Proficient in monitoring open sources to identify events which may impact company operations

Preferred Education

Bachelor’s degree or equivalent experience

WORKING CONDITIONS

Office environment
Ability to work overnights, weekends, holidays as needed

GSE330 2024-44367 2024

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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