As a Security Receptionist you serve as a key member of the Global Security Operations team, embodying the role of a Brand Ambassador for our organization. Your primary focus will be to deliver exceptional customer service while collaborating with a team of dedicated security professionals.

This role is pivotal in creating a memorable and welcoming experience for all Fidelity associates, visitors, vendors, and customers, ensuring they receive top-notch hospitality and safety assistance. You will be the first point of contact for all individuals entering our premises, representing Fidelity with professionalism, and adhering to security protocols.

If you are ready for a rewarding new challenge with a global financial leader, and if you meet our qualifications (including a full background check), then we want to talk with you. Contact us today!

Responsibilities/The Value You Deliver:

· Warmly greet and welcome visitors, creating a friendly and inviting atmosphere at our facilities while following established security procedures.

· Manage the visitor management system or entry log to ensure accurate records and effective security measures.

· Perform all building access and check-in procedures, including issuing badges for guests and employees.

· Maintain vigilance and promptly report any suspicious behavior or unattended objects to the security team.

· Identify and report potential hazards and security issues, such as spills, obstructions, or malfunctioning doors, to the appropriate Janitorial staff, Facilities Administrator, and/or Security Managers promptly.

· Demonstrate effective verbal communication skills and active listening abilities.

· Utilize life safety equipment, such as fire extinguishers, first aid supplies, and radios when required.

· Administer basic first aid and CPR.

· Perform Administrative tasks as needed.

The Expertise We are Looking For / The Expertise You Have:

· Possess 1-3 years of prior experience in a customer experience or related role.

· Preferred bachelor’s degree in a related field of study

· Strong interpersonal skills and keen observation abilities

· Ability to perform effectively under stressful conditions.

· Exhibit a high level of integrity, professionalism, organization, and situational awareness with a talent for multitasking and prioritizing efficiently.

· Excellent verbal and written communications skills in English

· Proficiency in MS Office programs and an ability to learn security-related access control software.

· Demonstrated adaptability to address emerging needs while fulfilling regular responsibilities related to visitor management, safety, and security breaches.

· Embrace a positive and team-oriented attitude.

· Ability to work nights, weekends, and holidays based as operational needs dictate.

· Exceptional communication and social skills with the ability to build strong relationships.

· Demonstrate traits such as integrity, dependability, responsibility, accountability, self-awareness, and a strong work ethic.

- Highly motivated with a can-do approach, and collaborative team-oriented problem-solving attitude.

#globalsecuri

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.