Overview As a Security Receptionist , the primary responsibility is to warmly greet and welcome visitors as they arrive at the building, guiding or directing them to their intended destination. Provide essential administrative and operational support to the Security Leadership/Management team. Works under close supervision, follows established processes and procedures to execute routine front desk security tasks, helping minimize risks to Navy Federal Credit Union assets, members, and employees. Responsibilities + Monitor facility receptionist areas; Responsible for checking in visitors and providing the appropriate badges and assist with controlling access + Serves as a dispatcher for security assistance/services (e.g., escorts, transportation, vehicle malfunctions) + Facilitate/collaborate with security personnel on emergency situations (fire, medical, hazardous weather, etc. + Prepare, enter, and complete forms in database as they relate to Visitor access, Contractor, and Employee Access + Receive incoming calls, determine purpose and/or forward to appropriate personnel or functional area for response + Receive and distribute mail, packages, and deliveries and ensure that incoming items are screened and processed in accordance with security procedures. + Verify identification and ensure that only authorized individuals are allowed access. + Prepare, maintain, and complete a variety of SharePoint reports + Identify, investigate, and report discrepancies/processing problems to include documentation and time-sensitive issues + Assist security staff with parking and managing new hire / applicants and the front desk waiting area + Assist with the observation of suspicious activity + Monitor and respond to inquiries received through various media channels + Collect, sort, and distribute reports, correspondence, on-line messages, and faxes + Review reports and data; take necessary action(s) + Complete data entry in automated systems; may generate reports as necessary + Act as liaison between business units in support of operational initiatives + Operate and maintain standard office equipment + Maintain and stock essential materials and supplies + Complete security training and emergency training + Remain alert for possible emergency situations; follow Security procedures, contain situations, and alert security management, as needed + Perform other duties as assigned Qualifications + Basic skill performing mathematical calculations and working accurately with numbers + Basic skill analyzing and organizing problems or work processes + Basic skill interacting with staff, management, vendors, members diplomatically & tactfully + Word processing and spreadsheet software skills + Verbal and written communication skills + Basic skill exercising initiative and using good judgment to make sound decisions + Basic skill navigating multiple screens and PC applications and adapting to new technologies + Basic skill building effective relationships through rapport, trust, diplomacy and tact + Uses business software applications (e.g., word processing, presentation and spreadsheet) to prepare correspondence, reports, presentations, agendas, and meeting minutes + Complete security training and emergency training within a reasonable period of time + High school graduate or a GED or equivalent experience Hours: Monday - Friday, 7:30AM - 4:00PM Location: 820 Follin Lane Vienna, Virginia 22180 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • Best Companies for Latinos to Work for 2024 • Computerworld® Best Places to Work in IT • Forbes® 2024 America's Best Large Employers • Forbes® 2024 America's Best Employers for New Grads • Forbes® 2024 America's Best Employers for Tech Workers • Fortune Best Workplaces for Millennials™ 2024 • Fortune Best Workplaces for Women ™ 2024 • Fortune 100 Best Companies to Work For® 2024 • Military Times 2024 Best for Vets Employers • Newsweek Most Loved Workplaces • 2024 PEOPLE® Companies That Care • Ripplematch Recruiting Choice Award • Yello and WayUp Top 100 Internship Programs From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran. Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 23443