Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.

 

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs. 

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors. Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognized expert in their field (depth & breadth). 
 

Deep understanding of telecom technologies Typically requires 10+ years extensive relevant experience and a graduate / postgraduate equivalent degree. Exposure to telecom technologies Understanding of hacking techniques Understanding of 3GPP security requirements, ITU-T x.805, ISO27001, NIST, Mitre attack framework Security analytics Understanding and working knowledge of SOC technologies like SIEM, SOAR, etc. Scripting capabilities Industry certifications like CISSP/CEH/CISM/CISA

Build cyber security use cases based on log based and threat modelling approach for cyber-attack detection and design solution blueprint to respond quickly to business impacting security alerts.

Build network security use case library for enterprise and telecom network - 2G/3G/4G/5G Access Transport Core Cloud/SDN/VNF Interconnect Build and maintain library of threat hunting or analytics use cases for non-signature based threat detection Build and maintain library of pre-developed connectors to integrate leading SIEMs with diverse network elements Build and maintain customizable library of remediation workflows or cyber playbooks Use cases should cover the entire kill chain starting from reconnaissance, weaponization, delivery, exploitation, installation, C2, exfiltration, remediation, etc. Provide SME support to delivery organization Testing and PoC of use cases in lab environment Support in building use case demos Work with different product lines to validate and test the feasibility of security use cases Build risk driven cyber attack scenarios with clear identification of threats, vulnerabilities, business impact, likelihood, approach, use case, scenarios, rules, remediation workflows or cyberplaybook. Build and maintain connectors to integrate security products and network elements