Amazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee. AWS is growing rapidly, and we are looking for a Security Services Manager to join our expanding Infrastructure Operations team.

As a Security Services Manager you will be tasked with driving operational security excellence within Data Centers while working with partner teams and leaders. The ideal candidate will manage communications and provide services as required. You will make suggestions on improving electronic surveillance and access controls. You will write and implement security process and procedures. Your position will require you to extract metrics and observe improvements by looking at hard data. The successful candidate must have a proven track record of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment and critical thinking.

An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real-world implementation of processes and measures. You must have a proven record of accomplishment in operations room/center dispatching, data center security operations, physical security, customer service; and the ability to multi-task.

Key job responsibilities
-You will manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
-Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness
-Experience with workflow ticketing and extraction/development of performance metrics
-Configure physical security devices including cameras, readers, and panels.
-Support daily operational security across a data center campus
-Distill overarching security strategy into daily tactics to reach management goals

About the team
AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.