Location: Singapore, Singapore

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

Responsibilities:

Supervise the Service Delivery Managers and other resources within the security services teamPrepare and deliver the service and maintenance proposal during bidsFormalize service requirements, cost of ownership and integrated logistic support of the SolutionDefine the architecture/organization of the service and the associated service infrastructureAllocate service requirements to the various actors of the organization for supportValidate the Service Deployment ReadinessValidate the Obsolescence Management PlanResponsible for the resources to deliver the servicesEnsure that the teams meet all the Service Level Agreement (SLA)

Requirements:

A bachelor's degree in IT/Computer/Engineering DisciplinePreferably more than 10 years of work experience in maintenance of Critical System with SLA in the management capacityExperience in execution of ITSM processes in an organizationExperience in operation transition planning from project phase into maintenance phaseExperience in managing a group of more than 20 service support staffs and sub-contractorsExperience in delivering ILS requirements in project phaseGood understanding of Logistic Support Analysis such as Maintenance Engineering Analysis (MEA) and Level of Repair Analysis (LORA)Good understanding of System Reliability, Availability and Maintainability (RAM) programmeExperience in the System Testing, Commissioning and Warranty supportStrong interpersonal skills, ability to effectively communicate with peers and customers on all levelsAbility to effectively prioritize and execute tasks in an occasionally high-pressure environmentOrganized and motivated individual with good written and oral communication skillsGood technical knowledge of Windows Server, Linux, VMware, Databases, Storage, Networking, Cybersecurity, Communication Systems will be an advantageAny professional certifications such as PMP/IPMA, ITIL, CCNA, etc. will be also an advantage

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!