Summary:
To manage and process regulatory requirements related to Security Operations Center reportorial and process standard, supervise outsourced staff responsible for the operation related but not limited to News Monitoring and Analysis, CCTV Monitoring, CCTV Review, Access Control, Alarm Monitoring, Visitor Management, Background Investigation of Non-Associates, Scheduled Preventive Maintenance of Security Equipment and Service Calls to fix security equipment..
To assist line manager in providing effective administrative support for the daily operation, which include but may not be limited to onboarding associates and retrieval of assets from offboarding associates, and assist in the creation and improvement of process and guidelines related to physical access management.
To assist in performing department-wide administrative / financial responsibilities such as the processing of purchase orders, request for payment, preparing various reports and trackers (e.g.: weekly and monthly reports)
General Responsibilities:
1. Maintenance of Security Equipment
Supervises day-to-day operation of internal and outsourced staff in the maintenance of security equipment
Ensures Periodic Preventive Maintenance (PPM), complete documentations are carried out correctly as scheduled
Ensures activities are within corporate standards on safety and quality
Creates/Updates/Closes D3 IR as needed
2. Manage and supervise the daily end to end process of Security Equipment Management from receipt to disposal.
Supervises the receiving of new and repaired assets from different vendor suppliers
Coordinate with Asset Management to have such assets tagged
Manages Physical Asset Inventory
Supervises asset deployment, asset movement or transfer, and repair and maintenance
Manages retrieval of assets from offboarded associates, including closure of clearance
Coordinates with Asset Management and Facilities in the processing of Asset Disposal
3. Closely monitors schedule to ensure 24/7 staff availability in the SOC
Monitors performance and ensures compliance to Service level agreement (SLAs)
4. Review CCTV Results to ensure accuracy of reports
Reviews the elements in the file report for inconsistencies - date, time, area/, monitored activities and screenshots
Checks that the relevant CCTV footage indicated in the report have been backed up
Creates/Updates/Closes D3 IR as needed
5. Validates Findings in CCTV Monitoring
Checks to ensure the findings during the conduct of CCTV Monitoring is valid
Emails such findings to GWS SAS Team
Creates/Updates/Closes D3 IR as needed
6. Validates Findings in Alarm Monitoring
Checks to ensure the findings in Alarm Monitoring is valid
Creates/Updates D3 IR as needed
Emails such findings to GWS SAS Team
Creates/Updates/Closes D3 IR as needed
7. Conducts Quarterly Badge Access Review
Checks to ensure the access levels for each individual issued with a badge is correct
Emails such findings to GWS SAS Team
Creates/Updates/Closes D3 IR as needed
8. Department Administrative / Reporting Responsibilities
Prepares and update weekly and Monthly SOC Performance
Prepares and update Monthly News Analysis
Checks weekly badge report in C1PH, Bangalore and other sites that may be added
Checks weekly temporary badge utilization
Monitors and updates the department budget tracker to ensure appropriate and efficient spending
9. May be assigned / rotated across related sub-functions including but not limited to sub-functions within Security
10. Other job related duties that may be assigned from time to time
Basic Qualifications:
Educational Background: College Graduate or with equivalent work experience
Professional Experience: 3 years work experience in related field
Preferred Qualifications:
Organizational skills
Detail-oriented
Ability to take initiative in organizing
Customer-oriented
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).