As a Network engineer, you are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software (i.e Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on Routers/Switches/ Load balancer. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role.Responsibilities:
 Provide technical inputs for monthly customer service review reports and creation of Service Improvement PlansWorking on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process with zero noncompliance.Monitor the queue and maintain regular updates on the Tickets as per agreed timeline, providing the detailed closure summary on the tickets along with L2 Adherence and compliance to the defined processes and tasks assignedTraining and Mentoring Level 2 network engineers and other staff as necessaryTroubleshoot highly complex customer network Security issues and provide corrective actions to restore the customer servicesTroubleshoot and resolve highly complex network Security issues in coordination with OEM & suppliersReady to work on 24/7 shifts to support client requirement.