ESSENTIAL JOB FUNCTIONS:

Assists in the supervision of Security Officers on assigned shift. Maintains adequate staffing levels, by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining associates, as needed. Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, associates and the entire facility.Acts as a back-up to Security Officers on assigned shift, and assumes their duties when necessary.Prepares and requests reports on incidents involving guests, associates and/or the facility, as needed.Maintains a working knowledge of property, as well as special events on property, in order to advise guests and fellow associates of same, whenever possible.Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of hopper fills, chip fills and credits. Interacts with guests and associates in a positive, professional manner. Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.Responsible for maintaining a consistent and regular attendance record.Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.  Conveys positive energy and enthusiasm focusing on the customer interaction.   Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.  Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events.  Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.  Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.  Addresses employee performance issues, coaches for improvement and provides ongoing feedback.  Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.  Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.  Recommends disciplinary action or disciplines employees. 

EDUCATION and/or EXPERIENCE:

High school graduate or equivalent is requiredPrior experience in a position with direct guest contact is preferred.Ability to manage several tasks at onceA thorough knowledge of accepted Gaming and Security proceduresMust possess good oral and written communication skills along with a good working knowledge of basic computer programsMust possess investigative and analytical skills.Must be able to work independently with little or no supervision.Must be able to obtain a Maryland Special Police Commission

PHYSICAL, MENTAL AND ENVIRONMENTALDEMANDS:

Must be able to work and stand inside and outside. Must be able to physically restrain individuals when conditions for an arrest exists.Must be able to respond calmly in crisis and stressful situationsMust be able to make rational decisions when handling guest and employee issues.Must be able to work independently.Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.Must be able to lift and carry up to 60 pounds.  Must be able to see and, also, remember the specific details of incidents and persons.Must be able to give court testimony when necessary and write detailed reports.The Security Investigations Supervisor responds to visual and aural cues, and must be able to read, write, speak and understand English.Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

COMPENSATION & BENEFITS:

$56,500 to $58,500Bi-Weekly Pay DatesPTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance