Essential Duties and Responsibilities:

Inspires with a clear direction and gets others excited about being a part of the company.  Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.  Conveys positive energy and enthusiasm focusing on the guest interaction.  Continuously improves service by assessing service problems using player feedback, operational observations or data. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.  Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events and is present and visible in operations and at customer events.  Takes personal responsibility for creating an atmosphere of luck and excellent service.

Directs and supervises activities in assigned area, with the assistance of the Security force.  Trains Security personnel.  Coordinates Pennsylvania Gaming Control Board Regulations and company policies to ensure effective compliance.  Assists Security Shift Manager in Security functions to include scheduling, monitoring of alarms and reporting of disorder on premises.  Ensures that posts in their zones are properly manned and that reliefs are provided.  Evaluates performance of personnel under supervision.  Conducts investigations as assigned.  Maintains approved vendors list and keeps CCC exclusion list current and enforced.  Maintains record of undesirable patrons, and maintains liaison with Law Enforcement Agencies-City, State and Federal, and provides testimony in court when required. Conducts background inquiries of new hires with law enforcement agencies.  Maintains liaison with Investigation Units of other Hotel/Casinos. Operates motorized vehicle, i.e. company van.  Position is located in cigarette smoke filled environment. Complimentary privileges within prescribed limits in accordance with the approved comp matrix.

Requirements:

High school diploma, extensive professional and college level training.  Leadership, supervisory and interpersonal skills.  Extensive supervisory level experience, and/or casino security experience, or combination thereof.  Investigating experience preferred.  Must have a valid Pa. State Driver's License and must be able to be certified in life saving skills including use of cardiac defibrillator. 

Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time. 

Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Caesars Entertainment, Inc. is an Equal Opportunity Employer.  In Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.