POSITION SUMMARY  

The position is responsible for overseeing the activities of the security shift which provides safety and protects all patrons, employees, and company assets.  

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES 

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.  

Ensure at all times operating principles are being adhered to:  

Clean – Keep all areas clean and pristine.  

Safe – Follow all safety policies and procedures.  

Friendly - Use customer courtesy skills of See.Say.Smile to provide superior guest service.  

Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.  

Ensure the safety and security of all employees and customers. Supervise programs and processes to reduce and control loss time injuries.  

Review staffing levels to maintain full coverage of posts. Delegate authority and assign responsibilities.  

Development of staff, evaluating, and training.  

Investigating incidents and/or customer complaints and compiling data for accurate reporting.  

Ensure all policies and procedures are being followed and monitored during the shift.  

Review departmental activities with the Security management team.  

Meet with departmental directors and managers as necessary.  

Assist in managing program to deny underage people access to gaming areas.  

Achieve departmental and individual performance goals and duties in a timely manner  

Assists and advises other departments and company personnel, as necessary to assure the success of the Security Department and the company overall.  

Provide various oral and written reports to the Security management team.  

Other duties as assigned. 

ORGANIZATIONAL RELATIONSHIPS  

The position is responsible to the Security Shift Manager and Security Manager for successful performance of assigned duties and reports, both oral and written. This position is also responsible for the supervision and performance of the Security Officers, EMTs, and EMRs.  

EQUIPMENT/PHYSICAL SKILLS  

Ability to use all equipment associated with the position, including, but not limited to, the following: 

  

Telephone  

Computer/printer  

Copy/fax machine  

Flashlight  

10 key calculator  

Hand held radio  

Motorized carts and vehicles 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

 

Physical demands associated with the position including, but not limited to, the following: 

 

Climbing and reaching  

Lifting up to 40 lbs without assistance  

Pulling and carrying  

 

Performance of work provides intermittent sitting, standing, and walking.  

Office environment. 

Casino environment exposed to all temperatures, dust, fumes, bright lights, and smoke with above average noise levels.  

Casino environment may include boat and/or floating barge. Travel by car with occasional travel by plane.  

High rise hotel and atrium. 

 

ESSENTIAL JOB KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES  

 

Ability to maintain strict confidentiality relative to financial data, casino policies, security activities, and projects. 

Management abilities demonstrated in managing security operational effectiveness.  

Maintaining interpersonal working relationships among all personnel. 

Oral and written communication skills.  

Public relations and customer service skills.  

Willingness to assume responsibility relative to the performance of the shift.  

Ability to effectively manage a staff.  

Ability to be accurate in completing assigned duties, paperwork, and reports.  

Ability to perform assigned duties under frequent time pressures in an interruptive environment and possibly irregular work schedules.  

Ability to analyze and interpret departmental needs and results.  

Ability to solve complex problems.  

Management of departmental budget and goals.  

Ability to maintain mental concentration for significant periods of time. 

 

ESSENTIAL QUALIFICATIONS, EXPERIENCE, EDUCATION, AND TRAINING 

 

Two to five years’ experience as a security guard or law enforcement agent with a 2 year degree in related fields or equivalent work experience. 

 

CERTIFICATES, LICENSES AND REGISTRATIONS  

 

Valid gaming license and Alcohol Beverage Control Card. Ability to obtain and hold a Responsible Vendor card. Valid driver’s license and ability to meet company requirements relative to the operation of automobiles, electric, or gas powered carts, electric or gas powered sweeper equipment, and man lifts. Must have the ability to obtain and maintain any licenses, permits, insurance or indemnification necessary for the completion of duties and responsibility associated with this position; or for the protection of company assets, employee’s or patrons.