The Seismic Enablement Manager will report to the Global Institutional Head of Distribution Enablement. The role is responsible for the day-to-day management and implementation of Seismic, which is the distribution and client enablement platform that Global Institutional Business sales, client service, product and marketing teams use to drive sales & service delivery. 

The Seismic Enablement Manager will work closely with various stakeholders across the organization to ensure that Seismic is aligned with the business objectives and meets the needs of the end users. The Seismic Enablement Manager will also oversee the quality, accuracy, and timeliness of the content and data that are uploaded and maintained on Seismic. 

     

Responsibilities:

Work with Head of Distribution Enablement to create a governance model within Seismic to ensure optimized experience for the Global Institutional distribution & client service teams which includes the tagging system and the document expiration system. 

Build and maintain a reporting model in Seismic to track content being used, sellers using the tool, and other to be determined metrics to create better experience and efficiencies. 

Hold content contributors accountable to putting in content in a timely basis and taking out content that isn’t being used. 

Review and maintain the sales content library and tools, ensuring it is current, relevant, prescriptive, actionable, and easily consumed through the best and most appropriate technology. 

Partner with key stakeholders globally in marketing, proposal management, product and compliance to ensure sellers understand how to use the sales tools within Seismic like Live Docs, Digital Sales Rooms, Live Send to create more efficiency in their sales process. 

Partner with Regional Head of Sales, Sales support team and marketing to take sales pieces they are creating and bring to life through Seismic (ie playbook). 

Collaborate closely with Learning and Development to help with training of Seismic to sales teams when onboarding or ongoing training. 

Work with Compliance to create and maintain a better compliance approval system efficient for sales, compliance and marketing. 

Work with appropriate Seismic resources (Solution Architects, Consultants, Support & Service delivery teams and Professional Services) to support Global Institutional’s Seismic instance relaunch and ongoing development. 

Develop and implement best practices, policies, and procedures for Seismic usage, governance, and administration. 

Provide training, support, and guidance to Seismic users and content owners across the global institutional business. 

Monitor and analyze Seismic usage, adoption, and feedback, and provide recommendations for improvement and optimization. 

Collaborate with the global institutional marketing team to ensure that Seismic content is consistent, relevant, and compliant with the brand and regulatory standards. 

Manage the Seismic vendor relationship and escalate and resolve any issues or requests. 

Stay abreast of the latest trends and developments in Seismic and other distribution and client enablement platforms and evaluate & implement new features and functionalities as appropriate. 

Key Requirements :

Experience in managing the day-to-day administration and configuration of the Seismic platform, ensuring optimal performance, functionality, and security. 

Ability to provide technical support and guidance to internal and external users of Seismic, troubleshooting issues, resolving queries, and escalating problems as needed. 

Proficiency in developing and maintaining best practices, standards, and documentation for Seismic usage, content management, governance, and reporting. 

Strong collaboration and communication skills, with the ability to understand the business needs, objectives, and challenges of various teams and stakeholders across the organization, and design and implement effective Seismic solutions that align with the overall sales enablement strategy. 

Expertise in creating and delivering training and coaching sessions to educate and empower users on how to leverage Seismic to optimize their sales process and client interactions. 

Analytical and creative mindset, with the ability to monitor and analyze Seismic usage, adoption, and feedback, and provide insights and recommendations for continuous improvement and innovation. 

Bachelor's degree in business, marketing, finance, or related field. 

Minimum 3 years of experience in managing and administering Seismic or similar platforms. 

Strong knowledge of the institutional asset management industry and the distribution and client enablement processes. 

Excellent communication, presentation, and interpersonal skills, with the ability to work effectively with diverse stakeholders and teams. 

Highly organized, detail-oriented, and proactive, with the ability to manage multiple projects and priorities in a fast-paced environment. 

Proficient in Microsoft Office, Salesforce and other relevant tools and systems. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$86,325.00 USD - $155,385.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)