At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Self-Checkout Clerk Department: Grocery FLSA: Non-Exempt General Function: Provides prompt and friendly service to customers and assist them when necessary. Operates a cash register and the duties which correspond. Package product, work with drive-up and/or carry-out. Replenishes product as needed. Core Competencies: + Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce; Service Managers Positions that Report to you: None Primary Duties and Responsibilities: + Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. + Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. + Makes an effort to learn customers’ names and to address them by name whenever possible. + Assists customers by: + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience. + Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call. + Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. + Assisting customers with their orders at the self-checkout lanes. + Educating the customer on how to use the equipment. + Performs product scanning and processing of customer’s order in an accurate, efficient and prompt manner with occasional bagging. + Ensures proper handling of all forms of tender and coupons. + Operates cash register accurately and scans product when needed. + Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts. + Assists courtesy clerk position as needed. + Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed. + Answers customer questions and concerns and follows-up with appropriate personnel. + Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets. + Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps. + Required to know value, look-up numbers, department numbers, and features of items for which money is received. + Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and in the back room, and takes customers to an item when requested. + Perceives immediate surroundings for customer needs and problems for store safety and security. + Communicates clearly and distinctly on the intercom or telephone system. + Reviews weekly store ad to note price changes and sale items. + Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance. + Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift, (where applicable). + May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer. + Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. + Maintains strict adherence to department and company guidelines related to personal hygiene and dress. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and on time. Secondary Duties and Responsibilities: + Assists store management as required (i.e., store displays, decorations for special promotion/events). + Knows code dates on perishable items and can explain to customers. + Changes register tape and ribbons as necessary. + Assists in other areas of store as needed. + Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: + Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. + Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages. + Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing. Education and Experience: No education or experience requirements. Physical Requirements: + Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. (Can be accommodated) + Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. + Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is frequently exposed to temperature extremes and possible dampness. There are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines). Contacts: Has daily contact with customers, co-workers, suppliers/vendors, and the general public. Are you ready to smile, apply today.