Position Summary: Interfaces with patients/guarantors, insurance payers, internal professional, peers. Responsible for ensuring proper and timely collection of self pay balances after insurance. Resolves all self pay accounts while maintaining excellent customer services. Identify patients/guarantors qualifying for governmental programs and/or financial assistance. To resolve all discharge self-pay accounts receivables to maximize the Hospitals cash and minimize bad debt. Qualifications: High school# diploma or equivalent is required. Some college coursework in business administration or accounting.##Minimum one year hospital/medical patient financial services collection experience or hospital medical outsource agency with knowledge of third party payers. Understanding of business service functions including billing, collections, insurance, and appeals. Medical billing experience, strong medical claims# experience and understanding of healthcare reimbursement.# Basic computer skills in Microsoft Office based applications. Knowledge of Meditech or other patient accounting system. Working knowledge of Fair Debt Collections Act and NC State Collection Laws.