• Analyze and enhance the UX/UI of onboarding channels to ensure they are user-friendly and aligned with best practices
• Identify opportunities to improve agent productivity through the implementation of tools and processes that support seller success
• Gather feedback from sellers and internal stakeholders to continuously improve the onboarding experience
• Work closely with cross-functional teams to implement system improvements and resolve challenges in the onboarding process
• Track key metrics related to onboarding success, agent performance, and user satisfaction
• Conduct in-depth analysis of the seller onboarding process and agent performance data to develop actionable insights and improvement plans
• Collaborate with teams to support and scale onboarding projects, driving initiatives from strategy to operational excellence.