· The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
· Demonstrates effective, clear and professional written and oral communication.
· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
· Liaise with other departments such as Customer Service, Business Teams, Merchant Investigations, or Payments teams outlined as per the process and as required to resolve Seller’s issues and questions.


Key job responsibilities
* Respond to Seller Queries via Phone, Chat and Email
* Handle queries from sellers across the world in their time zone
* Follow available guidelines while handling contacts to ensure seller experience
* Demonstrates effective, clear and professional written and oral communication in English and Hindi Language.
Fluency in these languages a must.
* Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

A day in the life
* Ensure Tools and resources are working before handling a contact
* Follow guidelines while responding to seller queries
* Highlight issues through available mechanisms