At Belk we have a vision to reimagine the shopping experience. As a Selling Lead, you will drive sales, ensure a consistent customer experience, maintain presentation and safety standards, and resolve customer concerns. You will partner with management closely to ensure our team of associates cares for our customers in an environment where we thrive by winning together. You are empowered to do the right thing. We believe all goals can be achieved through growing outstanding teams!

Care for our customers:Be friendly and role model behavior on the sales floorSelling and servicing our customer comes first; any task is interruptibleBuild a connection with our customers through suggestive sellingBe comfortable with technology to provide a seamless Omni shopping experienceMeet or exceed solicitation goal for Belk Credit Rewards programTrain associates about store assortment and inventory available through Omni resources/belk.comResolve customer service issues quickly and efficientlySupports Store Management with coordination of the daily operations of the store including merchandising new product to the floorWork proactively with others to maintain visual and merchandising presentation standards to ensure a seamless customer experienceEnsure the timely floor setup, including signage, for promotional and seasonal business activityDo the right thing:Role model adaptability to changeMaintain a welcoming and friendly attitude toward associates and customersRole model best practices in selling behaviors, merchandising process, and pricing procedures to ensure a seamless customer experienceMaintain a safe shopping and working environment by ensuring associates use safety equipment in accordance with OSHA regulationsOpen and close the store, including weekendsGrow outstanding teams:Model customer service behaviors as well as coach in the moment to customer service behaviorsDrive customer service during assigned shifts by celebrating wins in the moment and communicating further coaching needs to management team.Train new associates using Onboarding Guides and best practices to ensure new associate understands their roles and responsibilitiesLead floor presentation adjustments in anticipation of new productTeach associates to present merchandise consistent with merchandising standardsLead floor replenishment and use discretion to tailor standards to store needsOther duties as assigned:Open and close the store, including weekends. Follow all Cash Office and Asset Protection procedures for opening and closing the storeRemain current on all company policies and ensures that all policies, standards, and procedures are maintained and followed in a consistent manager

Education / Experience Requirements:
 

Position Contribution Level :

Entry Level

Minimum Education & Experience:

Experience in retail preferred

Preferred Education & Experience:

High School Diploma or GED equivalentExperience in retail preferred

Knowledge / Skills Requirements:
 

Knowledge & Skills

Retail or customer service managementExcellent communication skills

Physical Requirements:
 

Physical

Ability to use computer keyboard, standard telephone and other related business equipmentMust be able to lift up to 40 lbs.Ability to push / pull receiving equipment weighing up to 500 lbs. such as rolling flats, z-racks andpallet jacksAbility to stand for long periods of timeAbility to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and placeItems on floor, shelves, racks and hooksAbility to work at a safe and steady pace

Reporting Relationships:
 

Supervisor

Sales Team Manager or Store Manager

Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.

We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.