Selling Partner Support Associate - English Language Required
This is a shift based role and full time.

****Military Spouse Encouraged to Apply****

To apply for this role, you should be located in or willing to relocate to TX/FL/GA/OH/NC/PA/MI/VA/AZ/WA/MN/North Dakota/TN/MS. Please note that travel/relocation assistance is not available for this role.

DESCRIPTION
The Selling Partner Support Associate acts as the primary interface between Amazon and our business partners. The Selling Partner Support Associate will be responsible for providing timely and accurate operational assistance to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Selling Partner Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, all while adhering to service level agreements for phone and/or email cases.

Summary of Responsibilities
· Demonstrates effective, clear and professional written and oral communication.
· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing difficult issues.
· Demonstrates excellent time-management skills while using departmental resources, policies and procedures.
· Contributes to a positive work environment and proactively aids teammates with difficult contacts as needed.
· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments as required to resolve Seller’s issues and questions.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - USA