Position Summary

The Service Engineer is responsible for maintenance and troubleshooting to support customers in China/ Greater China.

The Service Engineer will aim to serve the customer and improve customer satisfaction, build up his/her own technical knowledge through official training, as well as self-learning.

He / she is expected to be a role-model and drive a performance and customer-oriented culture within Carl Zeiss organization.  

Main Tasks

Perform technical field service activities

Installation and commissioning of equipmentTroubleshooting, repair, and maintenanceEscalation to HQ for supportUser training / customer trainingProviding sales support when neededAll necessary reporting as per company policy

Ensure customer satisfaction and efficient service support Provide customer service / support with issue resolution; ensure open service issues are closed out in a timely manner Provision of demo products maintenance to ensure excellent product performance in all demonstrations Participation in service training (both internal and external trainings) Report to Service supervisor / factory on product issues experienced such as standards of production, quality and safety of the product range Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales admin, logistics, customers and application specialists etc. Provision of follow-up support to customers after equipment installation to ensure a smooth completion of the contract Provision of technical sales assistance in product configuration selection inclusive of software and hardware recommendations To take initiative in updating one’s own product & technical knowledge by attending training programs organized by the Company

Requirements

Education

Bachelor degree and above, majored in Engineering of Electrical, Automation, Electronics, Mechanical, or Optics related field.

Experience

Minimum 2 years experience in Semiconductor equipment field service Prior experience in automation controlling or optics would be a plus Good manner of English in reading, writing and speaking

Other skills

Strong logical thinking and problem solving skill Working under pressure and great attention to details Team player and excellent communication skills cross functions and region Can adapt to frequent traveling

Your ZEISS Recruiting Team:

Fan Wang （王璠）, Xiaojun Yang （杨晓君）