About the Team:

LINQ’s Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We’re not just here to answer questions, we’re here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges.  

About The Role: 

We are seeking a dynamic and customer-focused individual to join our team as a Client Success Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success, adoption and satisfaction with our products/services.  

What You’ll Be Doing:   

• Be passionate about clients, their success, and experience at every engagement   

• Serve as the primary point of contact for assigned clients, understanding their business objectives and needs.  

• Develop and execute strategic account plans to drive client retention, expansion, and satisfaction.  

• Conduct regular check-ins with clients to assess their progress, gather feedback, and identify opportunities for improvement including but not limited to onsite QBRs.   

• Be a strong advocate for the customer and understand and predict their business needs. 

• Run desired Customer Success plays based on the time of year, industry changes, and state policy changes. 

• Collaborate cross-functionally with sales, product, and support teams to address client needs and drive product enhancements and feedback. 

• Monitor client usage and performance metrics, proactively identifying and addressing any issues or concerns.  

• Drive upsells and renewal opportunities by demonstrating the value of additional products/services to existing clients.  

• Act as a client advocate within the company, ensuring that client feedback is heard and addressed effectively.  

• Drive adoption of products including providing recommendations and case studies, and peer-to-peer collaboration. 

What We Are Looking For:                                          

• Bachelor’s degree in business administration, Communications, or a related field.  

• 5 years of experience in a client-facing role, preferably in account management or customer success.  

• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.  

• Proven track record of managing client relationships and driving customer satisfaction.  

• Excellent problem-solving skills and the ability to think strategically to identify opportunities for client success.  

• Experience working in a fast-paced environment with the ability to adapt to changing priorities.  

What Will Make You Stand Out: 

• Proficiency in CRM software (e.g., Salesforce) and other relevant tools is a plus.  

• K12 Experience Preferred, but not required   

The Tech:         

• Salesforce  

• Microsoft Suite  

• Slack 

• Gong  

• Zoom  

Travel Requirements:                

Must be able to travel 30-40%