Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Your Role:

The National Underwriter is responsible for meeting production and profitability targets within the National Underwriting Centre (NUC) by underwriting large and complex new business, renewals, and endorsement changes based on the underwriting criteria issued by the Accident and Health Department (A&H). In addition, the National Underwriter is required to provide incidental training and development as outlined by the A&H NUC Manager. The National Underwriter embodies and drives Chubb’s Culture Model by providing exceptional customer service to Chubb’s producers by building relationships with key producers and continue to service existing producers based on broker allocation, as directed by the A&H NUC Manager.

Within this role, the National Underwriter is expected to be proactive and work closely with the NUC and Branch as an expert in portfolio management and problem solving, with the skills and authority to oversee complex referrals as needed.

Your Responsibilities:

Underwriting Quality and Expertise 

Evaluate, accept, or decline all large & complex new business, renewal business, and endorsement requests based on the underwriting guidelines to ensure profitability and growth of the A&H portfolios Achieve or exceed retention targets for renewals. Achieve or exceed quality audit expectations, and ensure thorough and accurate file documentation is upheld. Evaluate referrals from Underwriters, providing feedback where appropriate in the form of guidance and coaching. Play a key part in the completion of underwriting auditing as directed by the Accident & Health NUC Manager

Broker Relations and Service Delivery 

Establish and maintain professional, strong long-term working relationships with producers serviced through the NUC by providing superior customer service across phone and email channels as well as in-person broker meetings, where applicable through the regular attendance of broker visitations.  Where applicable, establish relationships with set number of new producers (new meaning new to Chubb)  Monitor workloads and manage peak periods where required i.e., seasonal business  Ensure all work processes align with and adhere to CICA’s customer service charter  Foster and promote an environment of excellence in service delivery through your communication and professionalism with internal & external stakeholders  Proficient in Negotiation & Sales skills Understanding customer concerns & providing solutions Strong written and oral communication skillsDeveloped underwriting experience in the high-net-worth market Strong ability to negotiate and effectively market Chubb’s A&H productsUnderstands Chubb’s risk tolerances and practicesDeveloping leadership skills with ability to coach and train others Strong organisational and analytical skills Expert in time management, portfolio management and problem-solvingStrong understanding of Underwriting policy practice and policy documentation requirements, including terms and conditions as defined by industry regulations Understanding the underwriting appetite of other departments Proficient Microsoft Word, Excel and PowerPoint Demonstrated understanding of the product range in the A&H Department Strong understanding of the insurance industry and Chubb’s position in the market 

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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