Join our Digital Accessibility team to enhance customer engagement by ensuring our digital products meet accessibility standards and introducing innovative features for an inclusive experience.   As a Senior Accessibility Specialist within the Consumer and Community Banking team, you will leverage your expertise in digital accessibility to guide Product and Technology teams in creating compliant and accessible digital products. Your passion for accessibility will drive impactful changes, ensuring an inclusive experience for all users.

Job responsibilities 

Identify and propose solutions for accessibility barriers based on WCAG 2.2 standards and other relevant laws. Recommend strategies to maintain compliance while enhancing customer experience. Apply accessibility knowledge across digital properties, including mobile apps and documents. Coach colleagues and clients in various settings to promote accessibility awareness. Use data to identify and drive improvements in product accessibility features.

Required qualifications, capabilities, and skills

5+ years of experience in digital accessibility for customer-facing programs. Expertise in PDF accessibility, web, and mobile accessibility across platforms. Hands-on experience with Assistive Technology (e.g., screen readers, magnifiers). Advanced knowledge of HTML, CSS, JavaScript, and PDF standards. Deep understanding of cross-platform and browser compatibility issues. Ability to manage strategic partner relationships and multitask across initiatives. Strong consulting, influence, and negotiation skills. Innovative thinker with excellent written and verbal communication skills.

Preferred qualifications, capabilities, and skills

Familiarity with web accessibility standards (WCAG, WAI-ARIA) and modern web development practices.