Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. 

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. 

Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 60% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

What does a Senior Account Manager do at Hogarth?

As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account. You will be required to have a thorough understanding of all areas of the business and be responsible for managing projects from brief to final delivery on time and budget. You will be client focused and require good communication, organisation and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.

What does a Senior Account Manager do at Hogarth, on the TJX account?

You will be working within the client’s Activation Account team, implanted onsite working on behalf of the client. You will attend TJX office in Watford twice a week and occasionally work from the Hogarth office in London. You will deliver projects, working with TJX’s onsite in-house creative team. You will be responsible for managing projects from briefing to final delivery, ensuring that TJX stakeholders, clients and agencies, adhere to set timings to ensure a timely delivery of all projects. You will be working on a range of projects from campaign development through to asset delivery for multiple channels. 

Client management responsibilities: 

Immerse yourself in the client’s brand and offering Prepare client proposals Present and deliver creative work appropriately – take ownership of your work and ensure best in class delivery of work to a high standard Provide weekly status reports, accompanied by a meeting or call as per client needs Provide agendas and detailed contact reports following all client meetings Set and manage client expectations deliverables and timeframes Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client Build strong day to day relationships with all clients and agency stakeholders – communication is key Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

Project Management responsibilities: 

Co-ordinate between all relevant parties, this might be internally within the client TJX, internally within Hogarth or with other agencies and 3rd party partners of TJX.  Consistently deliver against all contractual obligations include SLAs and KPIs Manage client projects from brief to delivery ensuring final materials are on time and of the highest quality Follow agreed workflows and utilise relevant project management tools that the client uses – Workfront, Trello ect. Ensure clear division of responsibility for appropriate files at each stage of the project Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc. Manage, monitor and update all timelines and set realistic expectations with stakeholders Monitor internal workflows, identify areas for improvement and make recommendations Ensure Schedules, technical specs and copy dates are obtained and correct, report any delays to AD or TJX BAM Check all materials (PDFs, emails etc.) and ensure quality control procedures have been followed before sending to clients Keep AD updated on status of projects Collate any information needed for input to client reports and presentations Help organise, attend (if required) and minute meetings Manage your workload effectively and highlight to your line manager if support is required to ensure successful completion of a project Manage other team members and become a mentor Provide administrative support team as required

Reporting lines and key stakeholders

This role reports to the Account Director – Watford, but you will have a dotted reporting line into a client lead.

You will work closely with Creative, Print, Digital, Production teams.

 

Requirements

Experience in managing and servicing multi market accounts in the retail space Experience working in Creative, Branding, Social, Digital or Print production Experience with creative adaptation briefs Strong time management skills/prioritisation skills Can do attitude and an ability to work under pressure Strong interpersonal and communication skills Fluent oral and written English, other languages desirable Strong numeracy skills Quick learner when it comes to different softwares Highly organised, detail oriented, client focused and proactive Team Player Strong IT literacy, including Word, Excel, PowerPoint/Key

Due to the approaching Christmas period and limited manager availability, feedback on applications may be slower than usual. While we may not be able to get back to you immediately, we aim to respond as soon as possible, and certainly by the new year.

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Diversity & Inclusion

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves.  We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging. 

We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.

Please contact careers@hogarth.com if you need the job advert or form in another format.

Data

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.