Global Payment Solutions (GPS)

HSBC is recognised as one of the top tier providers of Global Payment Solutions (GPS) services in the Asia-Pacific region. As more corporate and institutional clients continue to consolidate their banking activities with the introduction of payments and cash management services, the potential growth of this business is substantial. Our customers view our regional client service proposition as a key element in deciding with whom to mandate their business.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Act as single point of service contact to quick solve client’s query and provide consistent high service quality to client.
• Improve customer satisfaction through responsive and responsible servicing approaches; quick query and complaints resolution.
• To understand customers’ day-to-day banking activities and operational needs so as to perform insightful reviews to streamline customers’ processes.
• Retain revenue and achieve business growth of portfolio, and collaboration with other stakeholders (eg. Sales, RM) to deepen share of wallet (where possible).
• Cross-sell and increase wallet share for Global top tier clients through identifying opportunities and pass on leads for complex/regional deals to related stakeholders.
• Strengthens relationship between the Bank and the Global top tier clients.
• Improves the Bank’s competitiveness in the payments and cash management market.