Senior  Administrative & Operations Coordinator - Cimpress Open  (Hybrid Role)
Location: Tunis

Our Team:
Cimpress is creating a new business called Cimpress Open whose mandate will be to excel at serving customers via third-party channels. We will partner with companies that have strong customer relationships with end-customers who need mass-customized print products. In its initial stage, Cimpress Open will pursue opportunities with digital design software partners and established ecommerce marketplace platforms. This approach will evolve and expand over time as we establish a presence in these new segments. Cimpress Open is a dynamic new business unit within Cimpress, focused on excelling at customer service via third-party channels. We collaborate with companies that have strong customer relationships to provide mass-customized print products. Our initial efforts will target digital design software partners and established e-commerce marketplaces, with future plans to expand into new segments. As we grow, we’ll continue evolving to meet the changing needs of the market and our customers.

What Will Make You Successful at Cimpress Open?
● Customer-Centric: You start with the customer’s and team needs in mind, always looking for ways to improve their experience and deliver solutions that delight.
● Problem-Solving Mindset: You embrace challenges and find innovative ways to overcome them, leveraging existing resources and capabilities to achieve success.
● Entrepreneurial Spirit: You thrive in an environment where things are constantly evolving and can quickly pivot when priorities change.
● Hands-On Approach: You’re not afraid to roll up your sleeves, take on diverse tasks, and help build something from the ground up in an evolving startup environment.

What You Will Do:
As a Sr. Assistant to the Cimpress Open Executive and leadership team, your role will begin as a hybrid of administrative assistance and operational support, with a focus on team coordination, logistics, and event planning. You will also contribute to daily operations, assisting with customer service initiatives (CARE), New Product Introductions (NPIs), and workflow coordination.
You will work closely with leadership, cross-functional teams, and stakeholders to ensure smooth operations, organizational efficiency, and team productivity.

Key Responsibilities:
● Calendar and Time Management: Oversee and manage the calendars of the Cimpress Open leadership team, ensuring meetings are scheduled, adjusted, and confirmed with precision.
● Travel Coordination: Organize complex travel arrangements for team members, including international and multi-city trips, ensuring that all logistics are clear and executed seamlessly.
● Expense Management: Prepare and submit accurate expense reports for the Cimpress Open VP in a timely manner.
● Purchasing & Service Management: Manage purchasing POs for software and service providers, ensuring timely procurement of necessary resources.
● Event Coordination: Organize and execute successful offsites, events, and team gatherings, including virtual and in-person events, ensuring all logistics are efficiently managed.
● Operational Support (CARE, NPIs, Workflow Coordination): Support daily operations, including assisting with customer service functions, NPIs, and streamlining workflows across various departments.
● Strategic Decision Support: Develop a deep understanding of leadership priorities and goals to provide informed recommendations and support strategic decisions.
● Process Improvement: Continuously evaluate operational workflows, identifying opportunities to improve efficiency and productivity, and help implement changes to maximize team effectiveness.
● Cross-Functional Collaboration: Work closely with multiple teams, including marketplace, production, and logistics, to enhance processes and ensure smooth communication across departments.

Your Qualifications:
At Cimpress Open, we seek individuals who will bring new perspectives and energy to our teams while fostering a positive and innovative culture.
● Proven experience in executive assistance, administrative support, or project coordination.
● Strong organizational and time-management skills with the ability to manage multiple tasks effectively.
● Excellent written and verbal communication skills in English and French, with the ability to interact with leadership and teams at all levels. German and Design skills are advantageous
● Detail-oriented, with an emphasis on accuracy in calendar management, travel coordination, and expense reporting.
● Proficiency with Google tools (Google Calendar, Google Sheets, Google Docs, Google Meet) and Microsoft Office Suite, and project management/scheduling tools.
● Experience with event planning and logistics management, both virtual and in-person.
● Comfortable in a fast-paced, evolving environment with shifting priorities.
● A proactive and hands-on approach to solving problems and addressing challenges in a startup environment.
● Ability to adapt quickly and manage competing priorities with an agile mindset.
● Bachelor’s degree or equivalent experience preferred.

What We Offer:
● An exciting opportunity to work in a dynamic startup environment.
● Exposure to strategic decision-making and cross-functional collaboration.
● A chance to grow within a rapidly expanding company, with opportunities to contribute to both
executive-level support and critical operational initiatives.
● A supportive team environment where your ideas and contributions are valued.

About Us:
Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. Last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate and improve.
Commitment to Diversity, Equity, & Inclusion:
We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer:
Cimpress Open, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.