At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
The Senior Administrative Assistant Senior provides all required administrative support for the Division Chief and Administrator. The Sr. AA will require a high degree of organization and the ability to prioritize assignments, project management skills, and the ability to prioritize assignments. The Sr. AA will utilize a high level of judgment and discretion in dealing with confidential and sensitive matters.Schedule: Hybrid
The individual can expect to work onsite for a probationary period before moving to a hybrid work schedule (2-3 days in office).
Benefits:
• Full benefits: Medical, Dental, Vision, 403b retirement and match, Pension, STD, LTD
• PTO – 30 days per year
• Weekly pay
• Discounted MBTA pass
• Education Reimbursement
Qualifications
What does a day look like in this role?
Perform administrative duties under minimal supervision at the highest proficiency level.Provides direct support to the Division Chief and Administrator.Work is highly complex, non-repetitive, and often project-oriented.Ability to problem solve and determine the best course of action with little direction.Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.May direct workflow and lead others. Mentor, train, and orient other staff.Work on projects, coordinate work, take initiative using all available resources, follow through on issues when needed, and apply knowledge as appropriate with little direction from the Supervisor.Track expense budgets, perform basic bookkeeping tasks, and create financial reports.Provide cross-coverage as needed.Follow HIPAA guidelines for the management of patient privacy and confidentiality.Interactions/Interpersonal Skills:
Knowledge of practice operations and standards.Understanding of procedures including filing, copying, scanning, printing, and faxing.Highly proficient in all communication skills (phone, verbal, and written). Ability to handle sensitive information and situations with poise and professionalism.Organization Skills: Strong organizational, coordination, and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems.System Skills: Advanced computer skills. Ability to use all applicable applications at the highest competency level.Ability to problem solve and troubleshoot. Ability to analyze a situation and determine the best course of action within established guidelines.Advanced understanding and use of medical terminology.Advanced comprehension of billing and fiscal information.Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.What we need from you:
High school diploma or GED required; post-high school education preferred. A minimum of three years of medical office or administrative support experience is required.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
75 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Brigham and Women's Physicians Organization, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.