Under limited supervision, provides complex administrative and secretarial support to an individual or group, and coordinates office operations. Performs varied administrative duties such as composing and typing complex correspondence, relaying confidential information, gathering and interpreting information to develop complex reports. Uses discretion and judgement in screening important visitors and telephone calls and in planning and organizing own work, in addition to supporting front office staff, in meeting established priorities

Education:
Associate’s degree or equivalent
 

Licensures/Certifications:
N/A
 

Experience:
Seven years experience in a medical office setting (Additional education beyond high school may be substituted for experience).
 

Skills:
• General knowledge of and skill in the practical application of office practices, procedures, and equipment; of business English, spelling, punctuation, grammar and arithmetic.
• Skill in composing general correspondence; skill in using a variety of office software applications such as word-processing, spread sheets, presentation packages, and database applications to produce documents.
• Skill in understanding and following oral and written instructions, an in communicating effectively both orally and in writing.
• Skill in planning, organizing, prioritizing, and executing multiple and continuing assignments with general instructions.
• Skill in proofing office correspondence, forms, and other work product for typographical errors, spelling, grammar, and punctuation.
• Skill in performing basic arithmetic calculations.
• Skill in accurate alphabetical and numeric filing.
• Ability to type quickly and accurately
• Knowledge of medical terminology
• Skill in using computerized medical record system (scheduling, registration, billing) and personal productivity applications (experience in EPIC strongly preferred)
• Ability to manage multiple tasks and deadlines
• Ability to type 80 WPM

Principal Duties and Responsibilities:
• Schedules and coordinates meetings, appointments, and travel. Calls attention to appointments and assembles background materials. May attend meetings, prepare agendas, presentations, handouts and minutes/notes of staff meetings
• Screens telephone calls and visitors, taking care of routine matters, and ensuring timely and confidential customer-focused service. Answer inquiries following general instructions and departmental procedures. Covers a reception area utilizing a mutli-line telephone system. Problem solves non-routine phone calls and office process issues that arise for all office staff, utilizing effective communication with patients, providers, and team members.
• Types and formats a variety of documents such as letters, memoranda, reports, presentations, meeting minutes, and forms from a rough draft, using a variety of software applications; proofreads work for typographical errors, spelling, grammar, and punctuation. Composes correspondence as assigned and independently prepares recurring correspondence.
• Opens, screens, sorts, and distributes incoming mail and prepares outgoing mail.
• Exercises initiative in establishing, setting up, and maintaining the organization of the office record keeping systems, and enters, updates, and retrieves information stored in files and databases.
• Gathers materials, obtains documents and background information, and assists in development and preparation of a variety of confidential, specialized, and/or recurring reports and other purposes in accordance with specific instructions.
• Monitors and updates time, leave, inventory, budget, and account records, billing/charges, and orders supplies, equipment repairs and services.
• Coordinates office operations such as daily workflow, inventory and supplies, equipment repairs and maintenance, and customer service problem resolution.. Prioritizes tasks using clear judgement. Prepares and distribute provider coverage and e-mails on a daily basis.
• Coordinates and/or maintains policy manuals and applicable resource materials for department/unit, using electronic, web-based, or manual tools and resources
• May coordinate the scheduling of meeting rooms and associated services (catering)
• May set up audiovisual equipment such as multiple and single image slide projection, video projection and microphones, etc.
• Assists with special projects and other duties as assigned.
• Develop efficiency enhancing workflow / process improvements that make it possible to work with minimal office support for busy multi-departmental office.
• Team build and mentors front desk staff including interns, volunteers, and temporary and new employees.
• As an Epic Front Desk Superuser, provides training and troubleshooting for front desk staff and processes relating to cadence and HIM. Collaborates with Epic GBMC team to resolve problems relating to epic training or build.
• Will support all external and internal entities associated with practice, including orientation of employees, serve as a resource for all practice staff, and routinely address complex patient issues.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficiently

Pay Range

$20.75 - $35.12

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.