Williams Lea is hiring for a Senior Administrative Associate for our New York City office to work Monday to Friday 9:00 am to 6:00 pm!

Pay: $38.00/hour

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Additional Employee Perks and Discounts

The Senior Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. The Senior Administrative Associate will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins.

Job qualifications

High school diploma or equivalent educationMinimum (2) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (1) year or more.  Formal education and/or training may be considered in lieu of experienceAdvanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/clientFamiliar with other software programs for providing administrative support Strong attention to detail; able to work on multiple projects simultaneouslyMust have good organizational skillsMust be able to meet deadlines and complete all projects in a timely mannerAbility to handle sensitive and/or highly confidential documents and information with professionalism and discretionAble to exercise good judgment to make decisions that conform to business needs and policyGood problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory levelAbility to maintain professional composure when working with immediate deadlinesAbility to work both independently and collaboratively as part of a teamAbility to work in a fast-paced environmentAbility to communicate professionally both verbally and in writingDemonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functionsMust be self-motivated with a positive attitudeProven customer service skills are required to create, maintain and enhance customer relationships

Job duties

(* denotes an “essential function”)*Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)  *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.*Utilize appropriate logs and/or tracking software for all administrative support work  *Ensure that job tickets are properly filled out before beginning work  *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle *Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues *Meet contracted deadlines for accepting, completing, and delivering all work  *Troubleshoot basic equipment problems  *Assist in developing training plans and process maps for the administrative operation *Deliver training plans to a team of Admins*Serve as a subject matter expert and resource for junior employees *Interact with clients in person, over the phone, via video or electronically  Prioritize workflow  Performs Quality Assurance on own work and work of others  Answer telephone, emails, and place service calls when needed  Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner 

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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