Job Summary

Job Description

What is the opportunity?

RBC  Malaysia is a processing centre of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Client Invoicing; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

You will be supporting Europe region, working hours would be between 3pm to 12am or 4pm to 1am. However, flexibility is required to support business needs.

 What will you do?

Ensure invoices are approved in sufficient time to meet Client Service Level Agreement.  Run final complex invoices and prepare electronic results for distribution.Escalate all invoice issues (i.e. late delivery, adjustments, etc.) as per employee guidelines.Perform reviews of data derived to calculate fees from various sources to ensure integrity.Ensure invoice distribution performed accurately based on client’s standing instructions (post, email, fax, duplicate invoices).Diarize client exceptions to ensure action in a timely manner.Prepare exception and ad-hoc Client Reports, as well as MDC (manual data capture) files.Verify exception and ad-hoc Client Reports, as well as MDC (manual data capture) files prepared by Analysts.Sign off on completed Variance Reports each month.Ensure all Data Support Exception reports (Direct Debit Verification & GC Shared, Duplicate Invoice/Email, Interest Difference, Invoices not Produced/Approved) are reviewed and completed.

What do you need to succeed?

 Must-have

Industry background - In depth knowledge of Custody or Funds Business.Good knowledge of Excel and Access.Finance or Accounting degree and qualification or related experience.Experience in financial industries or Invoicing function of other industries

Nice-to-have

Flexibility in working hours and able to work in a team to achieve goalsExcellent attention to details and communication skillsWell-developed organisational and administrative skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensationLeaders who support your development through coaching and managing opportunitiesA world-class training program in financial servicesA collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:

Putrajaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-27

Application Deadline:

2025-02-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.