Summary The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow. Responsibilities We strongly encourage applicants to read the entire announcement before submitting their applications. What does the Senior Advisor to the Chief Taxpayer Services do? The Senior Advisor to the Chief Taxpayer Services connects and coordinates activities related to technology across Taxpayer Services and IRS, focusing on modernization and technology programs and projects. The Senior Advisor provides continuing high-level coordination, control, and direction over mission-critical, highly complex, and interrelated customer service and compliance programs driven by rapidly evolving business priorities and bureaucratic restraints that substantially raise the level of difficulty in program administration. The Senior Advisor to the Chief Taxpayer Services performs the following duties and responsibilities: Provides in-depth technical analysis and top-level advice related to short and long-range program policies, strategies, and objectives for the Chief TS, to implement overall IRS strategy and vision for TS and voluntary compliance programs. Serves as principle technical advisor to the Chief/Deputy Chief TS. Stays abreast of a broad range of current developments, policy considerations, trends, and the internal climate as they contribute to policies impacting IRS to assist the Chief TS in setting priorities and objectives. Conducts special projects, coordinates Deputy Commissioner of Internal Revenue (CIR) approval packages and proxies for other Senior Level employees, as needed. Consults across operating divisions on key issues related to reengineering business practices and procedures necessary to enhance tax administration operations; advises on systems enhancements needed to implement changes in the delivery of products and services to taxpayers. Provides insight, guidance, and expertise to the TS executive team regarding strategic technology implementation plans and priorities. Collaborates with project teams supporting modernization and technology enhancements to ensure logical development of products, reduce redundancies, and mitigate risks in TS technology projects. Serves as a liaison to the IT Division to provide insight and perspective on TS projects and/or legislative implementation. Facilitates negotiation discussions with IT Division senior leadership for executive approval. Collaborates with internal and external stakeholders to enhance IRS online/digital solutions, security posture, authentication/authorization policies and ensures integration and access to data. Makes recommendations to the Chief/Deputy Chief TS, and other executives on matters of program policy, expectations, and procedures. Provides advice and consultation to Division Commissioners, Chiefs, and Directors to ensure comprehensive and integrated taxpayer service and voluntary compliance programs are developed and deployed. Works closely with IRS Chief Counsel and TS Counsel on technical positions and regulatory and litigation issues affecting the TS customer segment. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov Requirements Conditions of Employment If selected for this position, you will be required to: Be a U.S. citizen to qualify for this position. Complete a one-year probationary period (unless already completed). Certify you have registered with the Selective Service System, if you are a male applicant born after December 31, 1959, or certify you are exempt from having to do so. Complete a OF-306, Declaration for Federal Employment, to determine your suitability for Federal employment. Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent. Go through a Personal Identity Verification (PIV) process that requires two forms of identification as listed on Form I-9 (http://www.uscis.gov/files/form/I-9\_IFR\_02-02-09.pdf); of which one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury. Complete verification of identity and employment eligibility as required by Federal law for all persons hired to work in the United States. The IRS participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed. File a Confidential Financial Disclosure Report (sf278) within 30 days of appointment and annually. The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact. Qualifications As a basic requirement, applicants must demonstrate progressively responsible experience directly related to the knowledge, skills and abilities outlined under Mandatory Technical Qualifications. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service, or its equivalent, with state or local government, the private sector, or nongovernmental organizations. You must demonstrate in your application, significant achievements, increasing levels of responsibility, and a solid record of successful professional performance. Failure to meet the basic qualification requirements and address the TQs will result in your application being disqualified. Mandatory Technical Qualifications (TQs): In addition to specialized experience, applicants must possess the following technical qualifications that represent the knowledge, skills, and abilities essential to perform the duties and responsibilities of the position. All applicants must submit a written narrative response to the TQs. You must address each TQ separately. Limit your written statements to one and half (1½) pages per technical competency. Please provide examples within your resume and explain the complexity of the knowledge possessed and the sensitivity of the issue(s) you handled. Information Technology - Knowledge of information technology and related industry practices and emerging trends in sufficient depth to plan, direct, and evaluate a proposed business process improvement. Business Process Improvement - Ability to evaluate an existing business process, and design, develop and test proposed process improvements, including the ability to implement and maintain improved business processes. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Education There is no education requirement for this position. Additional Information Applications MUST be submitted through USAJobs. Submit resume and all other required documents online by 11:59 PM EST of the closing date. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. Salary for Senior Level jobs vary depending on qualifications. Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/ to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS. The employment of any candidate selected for this position, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns. This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).