**The Opportunity** Join our Canadian Advanced Analytics (AA) team as a Senior Machine Learning Engineer and lead the charge in modernizing operations and reimagining automation through AI! We are committed to bringing to bear brand new technologies to drive business growth and innovation. If you're passionate about Generative AI and Large Language Models (LLMs) and thrive in a dynamic environment, we want to hear from you! In this high-impact role, you will spearhead the development of AI solutions in Operations, transforming how we operate and interact with data. While intelligent document processing and analytics will be a key deliverable, your expertise will drive the creation of scalable, enterprise-grade AI/ML solutions that redefine efficiency and unlock new possibilities across the organization. **Responsibilities** + AI Solution Design and Implementation: Design and implement advanced machine learning models using Generative AI techniques to tackle complex business challenges, focusing on operational modernization and automation. + Advanced Prompt Engineering and Model Tuning: Master prompt engineering to guide LLMs toward desired outcomes. Fine-tune models for specific tasks and implement Retrieval-Augmented Generation (RAG) to improve model accuracy. + Teamwork and Collaboration: Engage with teams from various functions to discover automation opportunities with significant impact, outline project scope, and create solution roadmaps for innovative solutions. + Rigorous Experimentation and Optimization: Design and complete rigorous A/B tests using advanced statistical methods to validate model performance. Employ techniques such as Reinforcement Learning from Human Feedback (RLHF) for model refinement. + AI Thought Leadership and Mentorship: Advocate for standard methodologies and processes in MLOps and LLMOps, including model versioning and monitoring. Mentor junior team members and foster a culture of innovation. + Stay at the Forefront of AI Innovation: Continuously research and evaluate advancements in AI/ML, LLMs, and cloud technologies. Integrate these advancements into our solutions, driving automation and competitive advantage. **How will you create an impact?** You will be leading the design and implementation of transformative AI solutions by fostering a culture of innovation and continuous improvement across teams. **What motivates you?** + You obsess about customers, listen, engage and act for their benefit. + You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. + You thrive in teams and enjoy getting things done together. + You take ownership and build solutions, focusing on what matters. + You do what is right, work with integrity and speak up. + You share your humanity, helping us build a diverse and inclusive work environment for everyone. **What we are looking for** + Minimum Bachelor’s degree in Computer Science, Data Science, or related field. + 4 to 6 years of experience working with large-scale systems; experience in intelligent document processing is a plus. + Deep Technical Expertise: Extensive hands-on experience with state-of-the-art LLMs (e.g., GPT-4, Llama 3) and related tools. + Cloud Platforms: Deep understanding of Azure services, including Azure ML and Azure Kubernetes Service. + Frameworks: Proficiency in frameworks like LangChain and RAGAS. + Programming: Expert-level proficiency in Python and rapid adoption of new libraries and methodologies. + Databases: Strong understanding of SQL and NoSQL databases, and experience with vector databases like Pinecone. + Operations Experience: Experience in managing high-availability systems. + Full Stack Engineering Exposure: Ability to build proof of concepts/demos including front-end and back-end development. + Adaptability: Proficiency in quickly picking up new frameworks and libraries. + Portfolio Showcase: Ability to showcase a portfolio demonstrating relevant skills and accomplishments. **What can we offer you?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment to you** + Values-first culture + We lead with our Values every day and bring them to life together. + Boundless opportunity + We create opportunities to learn and grow at every stage of your career. + Continuous innovation + We invite you to help redefine the future of financial services. + Delivering the promise of Diversity, Equity and Inclusion + We foster an inclusive workplace where everyone thrives. + Championing Corporate Citizenship + We build a business that benefits all stakeholders and has a positive social and environmental impact. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Primary Location** Waterloo, Ontario **Working Arrangement** Hybrid **Salary range is expected to be between** $94,220.00 CAD - $174,980.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.