**Job Description :** **Job Family -Position title** **Accounts Payable Subject Matter Expert Senior LAC** **Purpose** The STP Service Delivery department is responsible to ensure that Source to Pay processes (including Purchase to Pay and Tactical Procurement) are working effectively & efficiently, are well controlled and drive value for Diageo, also ensuring control agenda (SOX compliance) across all areas as well. The STP Accounts Payable Subject Matter Expert Senior is acting as the first point of escalation for the markets and suppliers regarding any STP issues, he/she works closely with Requestors, suppliers, and other STP Service Delivery Teams to ensure all STP issues are proactively picked up, resolved or channeled to the relevant GDBS team for resolution. This role is in charge to organize daily tasks among the teams, guiding specific problem resolution, consolidating issues by the market in order to provide improvement plans, and focusing on reducing manual activities and increasing efficiencies. the addition this APSME Senior will be responsible for building, deploying, improving, and sustaining fit-for-purpose Source to Pay compliance process and related services that deliver business value enabling Diageo to be the best every day everywhere. **Accountabilities** 1. Acting as the first point of escalation for the markets and key suppliers for STP issues 2. Developing a team of language authorities in Spanish and Portuguese. 3. Build active and positive relationships with key suppliers, users, and Procurement collaborators. 4. Supervise timely and accurate resolution of queries and service requests flowing in for the designated region. 5. Drive team to have a continuous focus on user experience and ownership of issues. 6. Support PTP controls, cero fails among STP, and adhere to the standard methodologies among the team. 7. Provide potential solutions and create decision support materials for the leadership teams to improve performance. 8. Handle partner concerns and high-priority issues. 9. Provide inputs to improve cycle time for service request resolution. 10. Enable team to go above and beyond and time resolution. 11. Support regular discussions with key suppliers and markets to enable proactive issue resolution. 12. Chip in ideas, energy, passion, and support to the continuous improvement of the Source to Pay process. 13. Provide input to monthly Service Review call and ensure main critical metrics consistently meet the target. 14. Act as a process authority, assist with supplier and requestor compliance issues, and ensure front-end users follow the right processes. 15. Highlight any potential process and knowledge gap, ensure proper resolution. 16. Demonstrate high ownership over STP processes and their financial impact. 17. Provide support that facilitates the accurate, efficient, and timely setup and approval of purchase orders 18. Supervise Purchase Order housekeeping for whole LAC in agreement with the Requestor for SAP Pos. 19. Handle PO Lifecycle of all SAP Pos for all LAC. 20. Owner to lead and address Parked and Blocked actions to complete the PtP process properly. 21. Supervise the Aging of open items in GRNI accounts, next to the GRNI specialist among LAC. 22. Review the write of/reversal proposals as per circumstances. **Grade differentiators** + Entry:Performs routine activities in a structured environment - typically on one service line onlyWorks under supervision, uses little discretion. Is expected to seek guidance in unexpected situations. + Mid: Performs a range of work activities in varied environments. Works without frequent reference to others. Uses limited discretion in resolving issues or enquiries. May chip in to routine issue resolution + Higher: Performs a range of work, sometimes complex and non-routine, in a variety of environments. Investigates, defines and resolves sophisticated issues. Supports less experienced staff **Key interactions - Internal** + Cross Business: Global, Regional and In-market PTP/Procurement/Finance teams and collaborators + GDBS STP Service Delivery, FC, RTR, OTC Teams in all DBS locations + Enterprise Ops functions / team members - for helping to resolve queriesEmployees / business units - to deliver required services and resolve queries. + Internal and External Auditors – to respond to queries and requests for information. + Collaboration is essential. + Continuous Improvement driven culture **Key interactions - External** + Customers / users - to deliver required services and resolve queries. + 3rd party vendors delivering technical support to Diageo **Critical Finance Capabilities** + Act as process expert, supporting and assist with supplier and requestor compliance issues, and ensure front-end users follow the right processes. + Highlight any potential process and knowledge gap, ensure proper resolution + Demonstrate high ownership over STP processes and their financial impact in Balance and P&L. **Qualifications / experience** Qualifications + Bachelor’s degree such as but not limited to, BCom, BBA, BBM Experience + Handle of SAP ERP FI and MM Modules + 5 - 7 years of experience in a computerized accounting department of a large, reputable commercial organization + Strong customer service skills + Customer care and team playing skills + Demonstrable experience of building, developing and sustaining relationships with internal and externalcollaboratorsolders + Internal controls awareness Essential Skills: + Can do attitude in driving for solutions taking business requirements in consideration + Huge understanding of accounts payable process + Good Experience in Invoice processing + Solid Experience in payment processing + Great Understanding of accounting + Excellent communicative and influencing capabilities taking care of collaborators + Spanish, English and Portuguese knowledge. **Rol Specifications** **(L6)** + This role will coordinate specific tasks to 7 Market Advisors and 7 supplier Specialist, with managerial responsibility, therefore you will be expected to lead by example and to be able to influence others especially in: + Influence: The main ability on this role is, “how to make the others complete what business needs to bedrivend”, this role should influence the requestors in IMCs and suppliers. + Ideas / Execution understanding – Knows how to make things happen in immediate environment by using formal and informal channels + Inspiring Change Acceptes change and takes ownership for driving initiatives in their area. + Bridge building – Sound interpersonal skills. Influential with peer group/usual contacts. + Personal impact – Has sound understanding of own impact and modifies actions accordingly. Works hard to understand what is important to others. + Anticipation – Uses experience to focus attention on key issues. Thinks ahead and anticipates what might go wrong. + Prioritisation - Moves urgently to action with a focus on outputs. Maintains drive in most situations without support from others. + Deliver on Promises - Takes ownership for delivering on promises, speaks up when operational standards are slipping. + Problem Solving - Agrees a clear course of action in non-routine issues without support. Involves all related parties to resolve cross-functional issues. **Worker Type :** Regular **Primary Location:** Bogota - EOB **Additional Locations :** **Job Posting Start Date :** 2025-02-24 With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential. **DRINKiQ** What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)