At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

We are looking for a diligent and detail-oriented Agency Operational Support (Merchandize Coordinator and Event Support) to join our team. Your role will involve issuing merchandize items to the agency force, managing inventory, and processing orders accurately. We value a strong work ethic, good organizational skills, the ability to work well in a team, attention to detail, and precise working style with ability to deliver reports in timely manner to the assigned Team Lead/supervisor. By bringing these qualities to the role, you will contribute to the smooth operation of our merchandise coordination and event support processes.

Roles and Responsibilities:

Administrative Support:

Manage project documentation, client communications, and other administrative task related to Agency Operation.Assist in responding to Agent inquires, providing status updates, ensuring agent satisfaction.Identify areas for operational efficiency and help implement solutions to streamline workflows.Ensure that all deliverables meet the agency’s quality standard and expectation.

Vendor Management:

Assist in managing third-party vendors and suppliers in onboarding and ensuring their timely and quality contribution to projects.Assist in contracting and monitor payment statuses, follow up on overdue invoices, and collaborate with the finance and procurement team to resolve any payment related issues.Maintain records of payments, invoices data related to vendor payment.

Agency Event Support

Deliver allocated events and projects, undertaking detailed logistical planning, assist in execution and administration as necessary.Attend cross-departmental meetings, working groups and briefings that affect the delivery of events.Coordinate event logistics such as venue booking, vendor coordinating and transportation arrangements and report back to the reporting manager/Team lead.Provide on-site support during events, including, registration, crowd management and troubleshooting.Performs other responsibilities and duties periodically assigned by supervisors/team lead  in order to meet operational and / or other requirements.Create detaild event timelines, schedules and checklists to ensure smooth process.Together with other members of staff, handle general enquiries including written, phone and e-mails.

Minimum Job Requirements:

Bachelor’s degree in Business Management or Marketing or a related fieldMinimum three years’ proven work experience in marketing, communications, administrative role or events management.Strong communication skills and ability to work with colleagues across a range of skills and expertise.Exceptional attention to detail to ensure accuracy and precision in tasks.Ability to organize, plan and manage projects simultaneously, troubleshooting to meet deadlines

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.