**What's The Role** The Business Operation Analyst is responsible for supporting the T&I team by developing strategic, tactical, and operational reports, as well as conducting descriptive and predictive analyses based on report outcomes to drive improvements in operational excellence. Accuracy is a key factor in this role, requiring a high level of attention to detail. **Key Responsibilities** + Develop and maintain dashboards in Power BI to analyze data. + Integrate and manage various data sources and databases. + Automate processes using Python and ETLs to enhance operational efficiency. + Collaborate closely with technical and business teams to understand and meet customer requirements. + Maintain and optimize existing processes, ensuring quality and efficiency. + Compile reports based on internal client requirements and organizational needs. + Design and/or implement interactive, user-friendly data visualizations, assess existing data capture and storage methods, and propose improvements. + Develop and/or deploy global systems for monitoring, analyzing, and visualizing data to support decision-making. + Collect and manage required data, leveraging experience, platforms, and solutions available within LLA. + Analyze KPIs and continuously report to ensure that standards, SLAs, and processes are met within acceptable measures. + Work with stakeholders to ensure that appropriate reports are compiled and KPIs are reported. + Support projects through completion by contributing to database and statistical creation. **Preferred education/ qualifications:** + Electronic, Telecommunications, or Systems Engineer, with knowledge in Telecommunications. **Specific Knowledge & Experience:** + Strong experience in Power BI dashboard development. + Knowledge of ITIL v3/v4 (Certification desirable). + Knowledge of ISO 9001:2015 standard. + Experience with SQL/MySQL and/or other tools for data manipulation and analysis (relational and non-relational databases). + Experience in developing and maintaining automation using Python and ETLs. + Advanced analytical skills and ability to present executive reports. + Advanced proficiency in Excel and Microsoft Office tools. + At least 1 year of experience in the telecommunications sector. + Understanding of telecommunications SLAs. + Familiarity with root cause analysis methodologies to identify improvement opportunities focused on processes and customers, both internal and external. **Skills & Abilities** + Bilingual, proficient in spoken and written Spanish and English. + Ability to operate in a fast-paced environment. + Strong interpersonal and communication skills. **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region. **Why join us** Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._ **Preferred education/ qualifications:** + Electronic, Telecommunications, or Systems Engineer, with knowledge in Telecommunications. **Specific Knowledge & Experience:** + Strong experience in Power BI dashboard development. + Knowledge of ITIL v3/v4 (Certification desirable). + Knowledge of ISO 9001:2015 standard. + Experience with SQL/MySQL and/or other tools for data manipulation and analysis (relational and non-relational databases). + Experience in developing and maintaining automation using Python and ETLs. + Advanced analytical skills and ability to present executive reports. + Advanced proficiency in Excel and Microsoft Office tools. + At least 1 year of experience in the telecommunications sector. + Understanding of telecommunications SLAs. + Familiarity with root cause analysis methodologies to identify improvement opportunities focused on processes and customers, both internal and external. **Skills & Abilities** + Bilingual, proficient in spoken and written Spanish and English. + Ability to operate in a fast-paced environment. + Strong interpersonal and communication skills. **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region. **Why join us** Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._ **Key Responsibilities** + Develop and maintain dashboards in Power BI to analyze data. + Integrate and manage various data sources and databases. + Automate processes using Python and ETLs to enhance operational efficiency. + Collaborate closely with technical and business teams to understand and meet customer requirements. + Maintain and optimize existing processes, ensuring quality and efficiency. + Compile reports based on internal client requirements and organizational needs. + Design and/or implement interactive, user-friendly data visualizations, assess existing data capture and storage methods, and propose improvements. + Develop and/or deploy global systems for monitoring, analyzing, and visualizing data to support decision-making. + Collect and manage required data, leveraging experience, platforms, and solutions available within LLA. + Analyze KPIs and continuously report to ensure that standards, SLAs, and processes are met within acceptable measures. + Work with stakeholders to ensure that appropriate reports are compiled and KPIs are reported. + Support projects through completion by contributing to database and statistical creation.