At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

The incumbent serves as the primary responsible person and take complete ownership of the end-to-end project delivery, liaison between the Business, IT/Technology and the Vendors in making sure the Business Requirements are clearly understood and translated to the functional/technical requirements and achieve projects goals and drive system adoption by conducting good quality testing and training along with good change management practices.

Drive and deliver transformation projects on time and within budget to achieve overall digital transformation goals of AIA.

Roles and Responsibilities:

Business minded and approach Digital/IT projects from business perspective to make sure sustainable return from the investmentLiaison with Business PM (as Delivery Manager) or act as General PMEstablish good working relationship with stakeholders (management, business, IT, vendor, Group) of all level to make sure smooth deliver of the projectLead/support during project definition phase to 1) prepare business case and budget 2) prepare project charter and get consent from relevant stakeholders 3) present management for project approval and address their concerns if any 4) sensible project KPIs are defined to be measured against before closing out the projectManage day-to-day project, making sure project is delivered on time, within budget and quality expectations are metApply human-centered design when relevant and approach the project from “solving human problem” perspectiveCreate change management plan which might include 1) proper UAT and training 2) setting up hotline for users where they can raise issues and ask questions, etc.Review operation SLAs regularly and take necessary actions to make sure system met good availability and performance requirementsHandle day-to-day issues and monitor the completion and closure of all the incident tickets within defined SLAAct and be considered by others as subject matter expert on respective domain (customer care, contact center, customer relation)Brainstorm with business owners and contribute in domain specific process and standardsPerform quick assessment and provide high level feasibility check and recommend high level solutionSupport business users to translate business requirements into functional and technical requirements

Minimum Job Requirements:

Bachelor's degree in information technology, computing, engineering, or related fieldMinimum 5 years in IT related experience with 2 years of IT project management/delivery experience, preferably in MNCHas good domain knowledge of similar/related industry and has good knowledge/understanding in Customer Care, Contact Center and CRMHaving technical/development experience and hands on will be a plusExperience with both in-source and out-source modelPMP certified is preferredITIL certified (or) completed exam prep course with solid knowledge /experience is a plus

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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