At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- To process daily members’ benefit and claim requires are disbursed on time.
- To provide the operational support to claim team and customer service team, related with claim disbursements queries and bank transfer process.
- To support the line Manager.

- Perform daily benefits and claims payment process (electronic, cash and cheques) in accordance with BU policies and ensure payments are up to date.

- Perform weekly bank open item clearing and benefits and claims’ cash and bank reconciliation.

- Update the CRM status/via email for daily bank transfer of claims in a timely manner.

- Daily checking of the members’ benefit and claim requests to ensure the payment requests from the operation is according to approved amount defined in the IL and COAST systems.

- Perform month-end closing activities (prepare transactions posting of Journal entries, templates and other records) and assist to the line manager.

- Laise with banks’ representatives and support the claim and servicing team relating with claim disbursements queries and bank transfer process and solve the discrepancies issues independently.

- Collaborate with group counterparts, shared service team to ensure BU records and reports are updated in timely manner.

- Handles enquires from auditors and provide the audit required documents within target timeframe to ensure audit closure on time.

- Perform duties, periodically assigned by superior in order to meet operational and/or other business requirements.

- Deliver insurance claims disbursements process as KPI set (T+2)

- Leads internal and external stakeholders’ discussions against identified objectives and delivered the driven results.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.